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The Revolution of Automated Negotiation: How Technology Helps Us to Consensus Quickly?
In today's era of rapid digitalization, the concept of automated negotiation has become an important tool for resolving disputes.With the rise of online dispute resolution (ODR) technology, the way of negotiations in the future is undergoing fundamental changes.This technology provides a more efficient and convenient dispute resolution solution through the integration of negotiation, mediation and arbitration.
Online Dispute Resolution (ODR) aims to use technology to promote the resolution of disputes between all parties, thereby improving the efficiency of dispute handling.
ODR can be used in multiple fields, such as business futures, personal disputes and cross-border disputes.In recent years, the rapid development of online business has made online dispute resolution tools particularly important.It is not only targeting disputes between consumers and enterprises (B2C) but can also be applied to disputes between consumers (C2C) or family.Since one party may be on the other side of the world, it is especially appropriate to use technical means related to its disputes to resolve the problem.
When designing an effective ODR system, it is necessary to take into account the interests of consumers and enterprises, and to have a deep understanding of the requirements of procedural justice.
The rise of automated negotiations is due to its ability to increase efficiency and reduce costs.Many systems have begun to apply algorithms and artificial intelligence to aid in the negotiation process, which has been called "automatic negotiation."Such systems enable parties to reach consensus or settlement without face-to-face direct contact.
For example, blind auction is a common form in automatic negotiation, where participants’ bid information is not known by the other party, and the system ultimately determines the fair price based on the quotes from all participants.Such a procedure not only increases the privacy of negotiations, but also increases the possibility of achieving a win-win result.
Study shows that automated negotiations perform particularly well in insurance compensation and commercial transactions.
Another area of note is assistive negotiation, namely, technical intervention to facilitate the consultation process between the two parties.Such technologies often provide a specific set of procedures or provide advice on how to best reach an agreement.This design not only reduces misunderstandings caused by improper communication, but also increases the chances of reaching consensus.Whether through an email system or a dedicated negotiation platform, participants can present their positions with the assistance of technology, thereby guiding negotiations in a direction that is acceptable to both parties.
Automated negotiations and their future
With the advancement of technology, today's ODR systems have been able to perform more complex tasks, such as organizing information, monitoring progress, and even automatically responding when necessary.The introduction of these advanced functions has gradually replaced the traditional third-party arbitration role by the "fourth party", and this concept is that technology itself becomes an indispensable participant in the mediation process.
The fourth party not only replaces the third party in some cases, but also has the ability to organize information and communicate clearly.
But while promoting ODR systems, we cannot ignore their challenges.For example, although online arbitration has been widely accepted, clearer norms are still needed to ensure procedural justice for all parties.In terms of protecting consumer rights, how to design a fair and transparent system is still a problem to be solved.
The future of ODR is undoubtedly full of opportunities. With the rapid evolution of digital technology, dispute resolution will no longer be seen as a long and expensive legal process, but will be transformed into an efficient and convenient process.However, this shift has also made it a challenge to see how parties adapt their strategies in the new environment to adapt to this new type of dispute settlement.
Under this technological revolution, we have reason to think, will the future dispute resolution methods completely change our understanding of legal procedures?
