A qualitative study on measuring patient‐centered care: Perspectives from clinician‐scientists and quality improvement experts

Abstract

Patient‐centered care (PCC) benefits patients, health‐care providers, and health‐care systems by providing delivery of care that addresses patient values and needs while improving provider experiences, and by decreasing health‐care expenditure. To improve PCC, health‐care systems need to measure it. Recently, we developed a PCC framework that is evidence based and patient informed. The purpose of this study was to gather the perspective of clinician‐scientists and quality improvement experts regarding the PCC domains included in the framework. Their perspectives were used to refine these domains, which ultimately will inform the development of PCC quality indicators.