Objectives & key results for active knowledge sharing in IT consulting enterprises: A feasibility study

Abstract

Objectives and Key Results (OKRs) have been utilized by numerous leading global enterprises for performance evaluation from a holistic perspective. Nonetheless, the applicability of OKRs for knowledge sharing has been rarely discussed. This paper aims to investigate the feasibility of the adoption of OKRs for active knowledge sharing in IT consulting organizations. As a case study, this project was conducted at an IT consulting organization in Bangkok, Thailand among thirty‐three participants involved in a training session. Some of these participants volunteered to develop their team s OKRs. All participants were interviewed regarding the possibility of adopting OKRs for knowledge sharing based on Technology Acceptance Model (TAM). In general, participants tended to have positive perceptions regarding usefulness, ease of use, trust, and intention to use with some concerns surrounding compatibility with staff who lack creative and leadership personalities. The current study has shed some light on how OKRs may be adopted to support knowledge sharing within organizations.