Building a Chatbot Solution

Abstract

Chatbots are complete solutions and are created as an independent layer in any solution. The senior management also looks at chatbot functionalities and ROI as of an independent entity. The focus on conversational technologies further demands a holistic view on chatbots from solution and business value perspectives. In previous chapters, we demystified the essentials of developing a chatbot for a closed domain. In this chapter, we will focus on how to build solutions using the best available resources for a closed domain use case. The chapter will also cover a thought process on how to measure success for a chatbot implementation and managing the risks associated with chatbots.