The True Pillars of Quality Management: How to View Them

Abstract

An excellent quality management system is vital for a manufacturing organization to enhance its competitiveness. Over the years, TQM (Total Quality Management) has become a crucial tool for the sustained growth and support of manufacturing organizations. In an increasingly competitive business environment however, developing the appropriate foundation for TQM implementation continues to challenge many organizations. A comprehensive framework for TQM implementation engages several essential pillars and associative factors. This research examines and evaluates the true pillars of quality management: creation of quality management environment, teamwork, quality control tools and techniques, supplier relationships, and customer focus. Findings suggest that factors associated with these pillars are significantly evidenced in the studied organizations.