Cherry Picking - Agile Software Development Teams Applying Design Thinking Tools

Abstract

Design Thinking (DT) is an established approach to conceptualize software products before starting the product development work. Research suggests that software development can benefit from a continuous integration of DT throughout Agile development processes. However, practitioners and researchers lack an in-depth understanding of which tools from the ever-growing DT toolbox are suited to support software development teams and their processes and how these tools can be applied to the teams’ daily work. As initial steps towards closing this knowledge gap, we present our experiences from testing five different DT tools from a previously developed toolbox with four Agile software development teams. Each team chose three tools to apply to their product, problem, and context during a workshop. We present summarised findings regarding the use cases, benefits, and challenges of these tools as experienced by the participants. Overall, the teams welcomed the DT tools and were able to independently apply them to achieve the desired effects, e.g., to highlight user needs, find product issues, and discover team challenges.