A Meta-Analysis Review of DeLone and McLean Information System Success Model

Abstract

DeLone and McLean introduced and released a new model of IS success two decades ago. Their model has been used through several studies in different countries. The relationships between the success model constructs have varying outcomes in prior studies. Therefore, there is a need to conduct a review of previous studies on the IS success model with different contexts. In this paper, we conducted a meta-analysis review among empirical studies in terms of country, year and results in each study. By aggregating the results of 52 empirical studies that tested relationships within the IS success model at the individual level of analysis. Findings showed that different findings occur in various countries with different cultural contexts at the same theory and constructs. Therefore, due to the inconsistency of the findings among the constructs’ relationships of the D&M success model, it is necessary to examine the constructs in different environments, such as unstable environments (conflicts and violence).