A fuzzy recommendation system for predicting the customers interests using sentiment analysis and ontology in e-commerce

Abstract

Abstract In Electronic commerce, customer reviews play a significant role in purchase making decision. Most of the existing recommendation systems consider the customer reviews, user purchase history and product rating for predicting the recommended product. Since the users interest are varying over time, the existing recommendation systems lack in finding the current relevant items to the customers. To overcome this problem, this article proposes a new fuzzy logic-based product recommendation system which dynamically predicts the most relevant products to the customers in online shopping according to the users’ current interests. A novel algorithm has been proposed in this paper for computing the sentimental score of the product with associated end user target category. Finally, the proposed fuzzy rules and ontology-based recommendation system uses ontology alignment for making decisions that are more accurate and predict dynamically based on the search context. The experimental results of the proposed recommendation system show better performance than the existing product recommendation systems in terms of prediction accuracy of the relevant products for target users and in the time taken to provide such recommendations.