Motivations, barriers and risks of smart home adoption: From systematic literature review to conceptual framework

Abstract

Abstract Smart home technology provides a suite of independently and remotely controlled software and hardware that are connected into a network to deliver smart living. Smart homes have immense potential to shape the future living, and the market is maturing, but factors influencing households’ adoption of smart home technology services are still an understudied area. The study aims to identify the prominent smart home technology services and generate an understanding of the motivations, barriers, and risks of adoption from a consumer perspective. The paper reviews the literature and builds a conceptual framework of smart home adoption. The findings disclose: (a) Prominent technology services are associated with healthcare, energy efficiency and home security; (b) Primary motivations to adopt smart home technology services include efficient energy management, better home-based healthcare services, potential financial savings and benefits, and enhanced quality of life; (c) Main barriers to the smart home adoption include the distrust and resistance, limited perception of smart home, concerns of financial issues, privacy and security concerns, technology anxiety and negative social influences, and; (d) Main risks include privacy and security threats, energy rebounds and wasteful consumption, difficulty in the domestication of technology and destructiveness in domestic life.