Linking workplace ostracism to turnover intention: A moderated mediation approach

Abstract

Abstract The purpose of the study is to understand the effect of workplace ostracism on turnover intention relationship and the roles of moderated mediated variables. The data was collected from 350 employees from hotels situated in the Delhi NCR region of India. Structural Equation Modeling and Macro PROCESS (Hayes, 2013) were used to study the hypothesized relationships. Openness to experience and neuroticism partially mediated the effect of workplace ostracism on turnover intention, and resilience moderated the mediating effects. The findings would help explore the role of resilience in altering the mechanism between workplace ostracism and turnover intention. The study is the first of its kind in the Indian context, which has linked variables like workplace ostracism, turnover intention, and personality variables to understand their impact on the hotel industry. Linking the study with the ‘Conservation of Resource’ perspective, the study has added a new dimension to the prevalent frame of knowledge.