Stress and social support among registered nurses in a level II NICU

Abstract

Abstract Aim To describe sources of stress and workplace social support reported by registered nurses at a level II neonatal intensive care unit. Methods Thirteen semi-structured interviews with nurses were analyzed using qualitative content analysis. Results Inexperienced nurses found their work highly demanding and were dependent on help from experienced colleagues. More generally, a high workload and emotionally taxing situations were described as sources of stress. Peers provided valuable support, but the single-family room layout of the unit tended to impede contact among nurses. Support including further education was offered by the organization. Conclusions Efforts to counteract the disadvantages of the single-family room layout for nurses are needed. While continuing to support new nurses, organizations should also pay attention to the needs of the most experienced.