To what extent is it viable to apply benefits management approach for ERP systems

Abstract

Abstract Realizing business benefits after the implementation of information systems is considered a key challenge faced organizations. Due to the lack of benefits realized from information systems or IT projects, some studies call to adopt benefits management approaches and techniques to respond to that challenge. Particularly, in the implementation of ERP systems, there is limited studies that showed benefits management techniques that can be used to effectively realize benefits from these systems. This paper builds on previous research to investigate to what extent the application of the benefits management techniques within the ERP implementation process is viable. This study has conducted its investigation on companies’ implemented ERP systems. This research has reported three main issues or concerns that should be considered to apply benefits management practices for the ERP implementation. This paper concludes with suggestions to handle the reported concerns.