Interculturality as social capital at work: The case of disagreements in American-Japanese interaction

Abstract

Theories of social capital hold that strong interpersonal relationships can be leveraged to facilitate information sharing, gain trust, and strengthen group solidarity. Thus, it is often predicted that international workers are disadvantaged in these areas because they lack established social ties. Using data from disagreements between American interns and their colleagues in Japanese companies, this study critically examines this prediction by illustrating some ways participants use socially constructed representations of intercultural ideologies in ways that facilitate similar outcomes and substitute for their lack of relational histories. Specifically, these representations temporarily reverse flows of information, resist restrictions stemming from perceived lack of trust, and create shared humor that helps redefine in-group boundaries. By using a formal social capital model to interpret these results, this study helps position socially constructed representations of interculturality within a broader theoretical account of the potentially many forms of symbolic ‘capital’ that enable action. (Social capital, interculturality, disagreements, workplace, social identity) *