Psychometric Evaluation of the Action Control Scale in Turkish Samples and the Relationship of Action-State Orientation with Emotional Labor.

Abstract

The Action Control Scale (ACS-90) measures action-state orientation (ASO), which describes individual differences in volitional processes such as goal initiation and maintenance. In this study, we examine psychometric properties of a Turkish translation of the ACS-90 (ACS-T). Moreover, we extend past research by investigating the relationship between ASO and emotional labor measured as a trait and a state construct. We conducted four studies to address our aims. Study 1 (N\u2009=\u2009569) shows that the revised 23-item ACS-T with three factors (preoccupation, hesitation, and volatility) provides a good fit to the data and displays acceptable reliability. Study 2 (N\u2009=\u2009377) confirms the factor structure of the 23-item ACS-T and provides evidence for construct validity. Study 3 (N\u2009=\u2009159) shows that the hesitation subscale negatively predicts trait surface acting. Study 4 (N\u2009=\u200974, daily responses = 231) indicates that the preoccupation and hesitation subscales negatively predict state surface acting. Altogether, the results show that the 23-item three-factor ACS-T displays good psychometric qualities in Turkish samples and that ASO is relevant to emotional labor research.