Archive | 2021
Failures of Complex Organizations
Abstract
This chapter addresses failures in the photography market (Kodak and Polaroid), computer market (Digital and Xerox), and communications market (Motorola and Nokia). Multi-level analyses are used to provide comparisons across case studies. It briefly reviews how these types of companies anticipate and manage failures. The notion of “creative destruction” is elaborated. These insights are used to foreshadow later discussions of failure management.