The Intention to Adopt Electronic Document and Records Management System: Questionnaire Development Procedure

Abstract

Electronic Document and Records Management System (EDRMS) is recognized to have a positive impact on the management of organization records. However, the system has not been optimally utilized because of rejection among the users. The adoption of the system is influenced by ten identified factors that are then used as a basis in questionnaire development. In this regard, the study aims to develop an authoritative questionnaire following stringent instrument development protocols. There were 72 indicators identified. After content validity measurement performed, seven indicators were rejected, and only 65 indicators were accepted to form the final questionnaire. The validated and evaluated questionnaire can be used to measure the level of EDRMS adoption in an organization.