AI based Impact of COVID 19 on food industry and technological approach to mitigate

Abstract

The food industry or the restaurant business has always been one of the most profitable and growing businesses. As technology is evolving day by day and to sustain itself in the food industry the restaurant needs to come up with new and innovative services which they can provide to the customers. Pandemic has made a major impact on the business of the restaurant industry in 2020. This paper will help to understand how technology can help in food ordering, while taking care of the COVID-19 pandemic guidelines. The purpose of this paper is to analyze the impact of COVID-19 in the food industry and suggest methods that would help restaurants to adapt to challenges that originate from COVID-19. One of the ways would be to automate the food ordering process. Our Project “Contactless food ordering system” is a mobile application operated by a voice assistant. That the client (The Restaurant Customer) can use to scan through the restaurant menu and view various food categories and items like “Starter” “Drinks” etc. and place their order through the Application. They can modify and confirm their order, as well as make their payment. The aim of the study is to reduce the point of contact during COVID-19 and automate the ordering and billing process, simplifying the work. Thus, providing a totally computerized, automated, and scalable food ordering system that will assist the business by reducing their workload, provide better management and smooth operation. The restaurant can also use various other means to increase their presence as a business.