Critical Success Factor of Information Management and Governance: A Case from 2014 Flood in Kemaman, Terengganu

Abstract

The worsening flood condition in Malaysia has motivates researchers in identifying new ways in handling the disaster. The success of 2014 flood in Kemaman district has showed that their flood management procedures was effective in reducing the impact of the flood. This paper aim to identify the critical success factors (CSF) of the Kemaman practices that has made it successful in managing the flood. The field study conducted at Kemaman included interviews with the actual person instrumental in the execution of the Kemaman Standard Operating Procedure (SOP). The interviews helped to identify factors, characteristics and practices being implemented in planning and preparation at district area. Document study and article reviews had supported the finding and have provided direction to further improve the existing Standard Operating Procedure. As the result from the success story, critical success factors of 2014 Kemaman flood management was identify.