Family and Friend Communication over Distance in Canada During the COVID-19 Pandemic

Abstract

During the COVID-19 pandemic, communication technologies have allowed people to maintain connections with their loved ones over distance. At the same time, we do not yet have a deep understanding of if and how communication needs amongst family and friends change as a result of physical distancing and travel restrictions and how technologies could be better designed to support these needs. For these reasons, we conducted an exploratory study to investigate the use of communication technologies and family communication needs during the first fourth months of the COVID-19 pandemic in Canada. We used contextual interviews with 18 participants and an open-ended survey with 12 respondents. Our results show that people began the pandemic with a period of shifting and trialing new communication practices; this included increased communications with family and friends. People tried to recreate in-person situations with large group video calls beyond the typical two-household connection found pre-pandemic. This created challenges related to control and participation, and saw people explore ways to increase a sense of shared atmosphere over distance with efforts to increase physicality. Yet large amounts of technology use generally did not persist as participants abandoned many forms of online interaction over time in a form of technology detachment and sometimes cleanse. These results point to design lessons for times of extreme disconnection between family and friends, such as during a pandemic, where control, participation, and atmosphere receive deep consideration.