The Benefits and Costs of Low and High Degree of Automation

Abstract

Objective The objective of this study is to examine the effects of low and high degree of automation (DOA) on performance, subjective workload, situation awareness (SA), and return-to-manual control in simulated submarine track management. Background Theory and meta-analytic evidence suggest that as DOA increases, operator performance improves and workload decreases, but SA and return-to-manual control declines. Research also suggests that operators have particular difficulty regaining manual control if automation provides incorrect advice. Method Undergraduate student participants completed a submarine track management task that required them to track the position and behavior of contacts. Low DOA supported information acquisition and analysis, whereas high DOA recommended decisions. At a late stage in the task, automation was either unexpectedly removed or provided incorrect advice. Results Relative to no automation, low DOA moderately benefited performance but impaired SA and non-automated task performance. Relative to no automation and low DOA, high DOA benefited performance and lowered workload. High DOA did impair non-automated task performance compared with no automation, but this was equivalent to low DOA. Participants were able to return-to-manual control when they knew low or high DOA was disengaged, or when high DOA provided incorrect advice. Conclusion High DOA improved performance and lowered workload, at no additional cost to SA or return-to-manual performance when compared with low DOA. Application Designers should consider the likely level of uncertainty in the environment and the consequences of return-to-manual deficits before implementing low or high DOA.