Theorizing Status Distance: Rethinking the Micro Theories of Representation and Diversity in Public Organizations

Abstract

Through bringing the concept of status distance to representative bureaucracy and diversity management literature, this article develops new hypotheses that can guide future studies on representation and diversity in public organizations. First, including status distance brings consideration of the tensions that minority representation creates between integration within the workforce and the pressures on minority bureaucrats to actively represent clientele. Second, the way status distance plays out in the interaction of bureaucrats with co-workers and citizen-clients depends on characteristics of the national and organizational environment and type of service.