Accessibility of One Stop Service Centers: Perspectives of Persons With Disabilities and One Stop Center Staff

Abstract

Research indicates that One Stop Service Centers may not be universally accessible as required by law. This article includes an overview of the Workforce Innovation and Opportunity Act (WIOA) and the results of two surveys: a statewide survey of persons with disabilities (customer survey) and a self-report checklist (provider survey) of One Stop system administrators and staff. The surveys assess perspectives on the accessibility of One Stop services for persons with disabilities. Findings suggest that improvements in the areas of outreach, staff training, and environmental adaptations may make the One Stops more accessible and user-friendly. The article provides implications for rehabilitation counselors and presents strategies for conducting a comprehensive program evaluation, which may improve access and service delivery within One Stop Service Centers.