Patient Satisfaction in Postanesthesia Unit: Matched Study Participant Methodology

Abstract

Objectives The aim of this study is to determine patient satisfaction compared to nurse perception of patient satisfaction in Peri-anesthesia unit. Background In 2014 American Society of Anesthesiology published guidelines stating standards for care for hypervigilance during perioperative patient assessments. Other policy publications focus on equipment and practices in this clinical setting. However, none of these sources provide an account of patient experience. Methods This is a Prospective, convenience paired matched sampling study using Three multichoice questionnaires were distributed to patients and nurses in this unit. Both nurse and patient questionnaires were distributed simultaneously and paired. Results 200 patients and total staff 30 nurses, 26 participated in the study-response rate 87%. Patients perception showed highest level of satisfaction in nurses listening. The nurses rated patients satisfaction with communication and environmental conditions highest compared to other categories. The only significant difference between the nurses and patients perceptions was in specific symptom communication, patients rated this lower satisfaction compared to nurses ranking this domain. Conclusion In conclusion, similarity was found between nurses and patients ratings. This knowledge is relevant in raising awareness that nurses should be more vigilant evaluating and inquiring about peri-operative patients symptoms.