Contribuição das ferramentas administrativas para a gestão de documentos o método de análise e melhoria de processos (MAMP)

Abstract

Documents that are produced, received and accumulated by organizations are essential for decision-making, whether for proving rights, duties, as well as recording the memory of work processes. This denotes that organizations that do not have archival policies regarding standards, methods and procedures contribute to greater difficulty in accessing information. Considering this context, the research problem arises: what are the tools capable of assisting organizations in mapping their processes and contributing to document management? In order to guide the search for the answer to the problema-question of this research, it was established as a general objective to identify a set of administrative management tools, which combine complementary characteristics capable of mapping processes and information in the organizational environment and characterizing its connection with the document management process. As a theoretical foundation, concepts from Archivology, specifically RecordsManagement, and from Theory of Administration are used, in view of the process mapping tools appropriateto the theme. The research is characterized as qualitative, exploratory and descriptive, seeking to present the characteristics of the identified tools. As a result, it is proposed to use two tools that were analyzed in the work to be used together: the Method of Analysis and Process Improvement (MAMP), in an application hierarchy that provides the deepening of information collection, the details and registration of the processes and the graphic visualization of each procedural element studied.