Quality of Permit Issuance Services to Realize A Good Governance (Case Study at the Integrated Licensing Services Agency of Badung Regency)

Abstract

The services provided to the public in the field regarding permit issuance for three consecutive years, by the Integrated Licensing Services Agency of Badung Regency have not been maximized. Thus, the aim of this research is to describe the quality of public services at the Integrated Licensing Service Board of Badung Regency. This research is designed by using qualitative descriptive. The results show that the quality of Public Services about Licenses at the Integrated Licensing Service Agency, Badung Regency which includes the stages of direct evidence (tangibles), reliability, responsiveness, guarantees (assurance) and empathy, generally the service has run well, but the delay in service due to usage technology as a support service often has errors. The conclusion is the quality of permit issuance service at BPPT of Badung Regency is good entirely, however all elements who involved which are includes organiser of permit issuance and community or applicant should mutual support in order to realize a good governance.