The Influence Of Quality Information Toward User Satisfaction of Enterprise Resource Planning With Top Management Support As Moderating Variable

Abstract

This research aims to analyze the influence of ERP quality informations toward user satisfaction and to analyze the role of the top management support as a moderation variable toward the influence of information quality to the user satisfaction. The result of the previous researches about the influence of information quality to the user satisfaction shows the inconsistent result; some of them support and some of them do not support the theory of DeLone and McLean which state that the quality informations effect to the user satisfaction. The inconsistent result shows that there are other variables which take a role to strengthen or weaken the influence between the variables. The predicted variables that havingrole is the top management support because the top management support is a critical success factor of ERP implementation. The research object is the university in East Java, Indonesia, involving 164 universities with 492 respondents.Moreover, structural equation modelling (SEM) AMOS 22 program is used for analyzing tool. The research result shows that the quality information does not effect the user satisfaction with p value=0.133 and the moderation of the top management support influence the quality of information toward user satisfaction with p value=0.000. This research concludes that the variable of the top management support proves significantly having role in strengthening the influence of information quality toward the user satisfaction. Keywords—ERP, quality information, top management support, user satisfaction, management