Information systems and innovative technologies in project and program management

Abstract

The management of external and internal forces in the environment of projects is a pressing issue. It is well known that the best results are achieved by those projects and organizations that fully take into account the influence of stakeholders and competently build their relationships with all stakeholders, which creates value for all parties, not just for project owners. The systematization of the entire stakeholder management task is proposed, which is presented as a single process of sequential related actions, which allows the manager to see and control the whole process as a whole. Introduction To date, project management research and publications have placed particular emphasis on planning and management techniques whereby a manager can control timeframes, costs, resources and quality. The project environment, including stakeholders, remains to be explored so far and does not have the sufficiently clear and accepted management practices. At the same time, experience shows that many of the problems associated with the implementation of the project lie in the field of the environment, and the success of the project manager in achieving his goals depends to a large extent on his communication skills. Therefore, the quality and ability of the project manager to communicate with people is much more important than his technical knowledge [1]. In any case, this is why he is forced to devote a large part (80 ÷ 90%) of his working time. An actual task is to summarize, analyze and form an idea of the possible existing approaches to managing the project environment. Analysis of recent research and publications A review of foreign and domestic sources shows that the theory of stakeholders was actively discussed and developed not only by specialists in the field of management, but also by philosophers, lawyers and, what may be most interesting, by political scientists. The founder of the theory of stakeholders is considered to be Robert Edward Freeman, who published in 1984 the work on strategic management, based on managing the stakeholders. Central to this approach is the notion of stakeholders, which over time was undergoing famous changes and clarifications. Scientific publications also use the terms