THE EFFECTIVENESS OF TOTAL QUALITY MANAGEMENT (TQM) TRAINING SPECIAL REFERENCE WITH SELECTED MANUFACTURING COMPANIES IN AMPARADISTRICT, SRI LANKA

Abstract

The main purpose of the study is to emphasize measuring the effectiveness of total quality management in manufacturing organizations. The data were collected through a structured questionnaire and interview from the sample of the study consisted of 350 employees from selected manufacturing organizations in Ampara district, Sri Lanka.\xa0 The study found that there exists a positive and significant correlation between TQM training and selected elements of TQM such as the commitment of employees, improving quality leadership, skills development, continuous improvement, and customer satisfaction. However, organizations must provide employees to facilitate to improve interpersonal communication and enhance their communication competencies throughout the TQM training.\xa0 The findings of the study contribute to the TQM literature and help the management and policymakers to achieve the goals of the organization through continuous improvement. Further, it suggests that training is the key factor to enhance numerous TQM tools at a great level to achieve a competitive advantage in the global market.