Pengaruh Emotional Intelligence, Self Efficacy dan Komunikasi Interpersonal terhadap Kinerja Pegawai PDAM Kota Mojokerto

Abstract

Water Company of Mojokerto City has to carry out restructuring and reforms in the hope that there will be sustainable changes. Proper employee management will create high employee performance which in turn will encourage increased performance. However, Water Company in the City of Mojokerto faces a problem in decreasing the quality and quantity of work output from the specified work standards. Many factors affect employee performance, including emotional intelligence, selfefficacy and interpersonal drinking water companies. The population in this study were all employees of Water Company in Mojokerto City, with a total sample of 80 people. The analysis technique used is to use PLS analysis. Based on the results of the analysis and hypothesis testing that has been carried out and the objectives to be achieved from the research, the following conclusions can be drawn: Emotional intelligence does not have a contribution to employee performance. The results of the analysis obtained that self-efficacy does not have a contribution to employee performance. Interpersonal communication has a contribution to employee performance.