Affordability, Feasibility, and Accessibility: Companion Animal Guardians with (Dis)Abilities’ Access to Veterinary Medical and Behavioral Services during COVID-19

Abstract

Simple Summary Compounding pre-existing diverse vulnerabilities, pet owners living with (dis)abilities are expected to confront more challenges than their peers without (dis)abilities. However, there is a paucity of literature investigating COVID-19-specific impacts on access to veterinary medical and behavioral services from the lens of persons with (dis)abilities (PWDs). Through semi-structured in-depth interviews, this study highlights PWDs’ difficulties, three-fold: (1) COVID-19 has worsened PWDs’ already precarious financial capacity to pay for veterinary services, (2) existing assistance and support programs do not effectively address PWDs’ unique requirements to support their companion animals’ health needs, and (3) public health protocols triggered public transportation challenges for PWDs who must now also adapt to complicated curbside services. Building PWD-driven social assistance and support programs would help reduce these challenges and promote health and well-being for both PWDs and their companion animals. Abstract The research aims to explore COVID-19 health and safety protocol impacts on companion animal guardians living with (dis)abilities relating to veterinary medical and behavioral service access. The COVID-19 global public health crisis has impacted almost all international communities; however, vulnerable and marginalized groups have been disproportionately affected. Within the human–companion animal domain, COVID-19-driven societal impacts (e.g., social, health, and economic) not only boomed with new companion animal guardians, but also negatively influenced guardians’ access to veterinary services. Although studies have examined guardian-related COVID-19-specific challenges, there is a paucity of concentration on vulnerable populations, such as persons with disabilities (PWDs). Responding to this research deficit, this study recruited twelve companion animal guardians to participate in semi-structured in-depth interviews, and eight (67%) of the twelve participants self-identified as PWDs. From a PWD perspective, this research reveals three pandemic-triggered primary barriers, preventing PWDs from pursuing veterinary services: (1) service affordability, (2) assistance program feasibility, and (3) veterinary service accessibility. This article argues that PWD-driven approaches could improve existing assistance and support programs to address PWDs’ unique requirements, promoting a healthy human–animal bond.