A District Heating Socio-Technical System Approaching the Energy Transition

Abstract

This chapter describes the results of a sociological investigation carried out within an EU-funded project. The project was aimed at creating a tool to visualise and compute energy data at an urban district level, with the broader aim to optimise the local district heating (DH) network s distribution policies. This chapter identifies the features of the main categories of actors (from the DH operator to final users) having a role within that network. Special attention is paid to the identification of the barriers and frictions preventing a stronger collaboration and communication among these actors to happen. It is argued that the identification and resolution, in situated and complex socio-technical systems, of these non-strictly-technical problems may be, at least in some cases, a pre-requisite for any ICT-based solution to deploy its full potential.