Promoting a positive work experience for South African domestic workers

Abstract

Orientation: Domestic work remains a main source of employment for many South African women. Despite legislation directed at protecting the rights of South African domestic workers, research indicates that many still experience marginalisation and a sense of powerlessness. This prompts a need to understand the factors that could enhance a positive work experience for domestic workers. Research purpose: The purpose of this study was to explore the factors that contribute to a positive work experience for domestic workers in South Africa. Motivation: Because of limited work opportunities and a lack of access to finance and education in South Africa, domestic work will continue to provide a source of employment in the future. It is thus important to implement strategies to enhance the positive nature of the domestic work experience. Research approach/design and method: A qualitative design, utilising a semi-structured interview format for data collection purposes, was utilised. The sample comprised seven domestic workers and seven employers of domestic workers. Main findings: Thematic analyses extracted job security, wages, working conditions and the relationship with employer as the most important considerations for domestic workers. Employers of domestic workers highlighted compliance with legislation, perceiving the employee as part of the family, retirement planning and respect as important factors. Practical/managerial implications: It is proposed that employers purposefully comply with the relevant legislation to promote feelings of job security, and that domestic workers are educated in the legal requirements surrounding domestic work. Employers are further encouraged to establish open and trust-based relationships characterised by respect and consider the need for post-retirement provision. The importance of education and training in professionalising the domestic work sector is raised. Contribution/value-add: The results of this study contribute to promoting the value and status of domestic work by providing a voice for marginalised employees and promoting a humanistic and positive work experience.