Healthcare Providers and Outpatients Relationship: A Study of Three Selected Public Hospitals in Sokoto Metropolis

Abstract

This paper examines healthcare providers and outpatients relationships in three selected public hospitals in Sokoto metropolis. It is the contention of this paper that good interpersonal relationship is the key to the health and wellbeing of patients. In fact the professional ethics of healthcare givers revolves around promotion of human dignity; observation of professional ethics and respect; orientation for quality services; patients centered management; and possession of good interpersonal relationship. Data for the study was collected via administration of structured questionnaire at three public health facilities ranging from primary health care facility (Kofar Rini PHC), secondary health facility (Specialist Hospitals) and a tertiary health facility (Usmanu Danfodiyo University Teaching Hospital Sokoto). A total of 450 respondents were selected purposively for the study. Major findings of study reveals that there seems to be a cordial relationship between healthcare givers and their patients and the management of the hospital provided an effective and efficient ways a lodging complaints or displeasure with service delivery. The study concludes by recommending ways to reduce long queues and waiting time by employment of more staffs and also the hospital management needs to be organizing regular training for staff on ethics, rules