Netw. Commun. Technol. | 2019
Research Study: Towards a Collaborative Trust-Based Debugging Model for the Telecom Industry
Abstract
This research presents the architecture of a collaborative troubleshooting platform to establish user trust by presenting practical scenarios of problem diagnosis using the technique of root-cause analysis in a high tech company in Silicon Valley. The study provides details of the implementation of debugging techniques within the field of telecommunication and demonstrates the feasibility of this problem-solving approach in a collaborative trouble-shooting platform to establish user trust.