Factors that Influence Patients in Utilizing Outpatient Services in Hasanuddin University Hospitals

Abstract

This study aims to analyze the factors that influence patients in utilizing outpatient services at Hospital of Universitas Hasanuddin, which consists of hospital facility variables, physician services, nursing service or midwife, service fee, ease of information, and service utilization decisions. This research type is quantitative research with cross sectional design. Sampling technique with stratified random sampling. The number of samples in this study is 100 respondents. Data collection using questionnaire instrument. Data were analyzed by SPSS with Chi-Square statistic test. Chi-Square analysis showed that there were correlation between hospital facility variable (p=0, 004), physician service (p=0.033), nurse service or midwife (p=0.011), ease of information (p=0.001) with service utilization decision. The advice given is to maintain and provide the best service, should the hospital continue to make improvements on the availability of facilities, type, or variety of health services more complete.