Computer Science

In response to COVID-19, a vast number of visualizations have been created to communicate information to the public. Information exposure in a public health crisis can impact people's attitudes towards and responses to the crisis and risks, and ultimately the trajectory of a pandemic. As such, there is a need for work that documents, organizes, and investigates what COVID-19 visualizations have been presented to the public. We address this gap through an analysis of 668 COVID-19 visualizations. We present our findings through a conceptual framework derived from our analysis, that examines who, (uses) what data, (to communicate) what messages, in what form, under what circumstances in the context of COVID-19 crisis visualizations. We provide a set of factors to be considered within each component of the framework. We conclude with directions for future crisis visualization research.

When you use a computer it also uses you, and in that relationship forms a new entity of melded agencies, a "centaur" inseparably human and nonhuman. Networks of interaction in an organization similarly form "organizational centaurs", melding humans, technologies, and organizations into an inseparable sociomateriality. By developing a convex optimization toolkit for conceptual engineering we sought to shape these centaurs. How do organizations go from a high-level concept ("let's make an airplane") to a "design", and in that process what blurred lines between humans and computers bring opportunities for research? We present three metaphors that have been useful lenses across our field sites: considering design models as maps shows how centaurs apportioned legitimacy; looking at design models as mirrors illuminates how they sought validation in their perspectives; and treating design models as participants recognizes their opinions and agency as equivalent to other entities in these centaurs.

Rapid non-verbal communication of task-based stimuli is a challenge in human-machine teaming, particularly in closed-loop interactions such as driving. To achieve this, we must understand the representations of information for both the human and machine, and determine a basis for bridging these representations. Techniques of explainable artificial intelligence (XAI) such as layer-wise relevance propagation (LRP) provide visual heatmap explanations for high-dimensional machine learning techniques such as deep neural networks. On the side of human cognition, visual attention is driven by the bottom-up and top-down processing of sensory input related to the current task. Since both XAI and human cognition should focus on task-related stimuli, there may be overlaps between their representations of visual attention, potentially providing a means of nonverbal communication between the human and machine. In this work, we examine the correlations between LRP heatmap explanations of a neural network trained to predict driving behavior and eye gaze heatmaps of human drivers. The analysis is used to determine the feasibility of using such a technique for enhancing driving performance. We find that LRP heatmaps show increasing levels of similarity with eye gaze according to the task specificity of the neural network. We then propose how these findings may assist humans by visually directing attention towards relevant areas. To our knowledge, our work provides the first known analysis of LRP and eye gaze for driving tasks.

Research into the explanation of machine learning models, i.e., explainable AI (XAI), has seen a commensurate exponential growth alongside deep artificial neural networks throughout the past decade. For historical reasons, explanation and trust have been intertwined. However, the focus on trust is too narrow, and has led the research community astray from tried and true empirical methods that produced more defensible scientific knowledge about people and explanations. To address this, we contribute a practical path forward for researchers in the XAI field. We recommend researchers focus on the utility of machine learning explanations instead of trust. We outline five broad use cases where explanations are useful and, for each, we describe pseudo-experiments that rely on objective empirical measurements and falsifiable hypotheses. We believe that this experimental rigor is necessary to contribute to scientific knowledge in the field of XAI.

Artificial intelligence (AI) has become prevalent in our everyday technologies and impacts both individuals and communities. The explainable AI (XAI) scholarship has explored the philosophical nature of explanation and technical explanations, which are usually driven by experts in lab settings and can be challenging for laypersons to understand. In addition, existing XAI research tends to focus on the individual level. Little is known about how people understand and explain AI-led decisions in the community context. Drawing from XAI and activity theory, a foundational HCI theory, we theorize how explanation is situated in a community's shared values, norms, knowledge, and practices, and how situated explanation mediates community-AI interaction. We then present a case study of AI-led moderation, where community members collectively develop explanations of AI-led decisions, most of which are automated punishments. Lastly, we discuss the implications of this framework at the intersection of CSCW, HCI, and XAI.

Medical images taken with mobile phones by patients, i.e. medical selfies, allow screening, monitoring and diagnosis of skin lesions. While mobile teledermatology can provide good diagnostic accuracy for skin tumours, there is little research about emotional and physical aspects when taking medical selfies of body parts. We conducted a survey with 100 participants and a qualitative study with twelve participants, in which they took images of eight body parts including intimate areas. Participants had difficulties taking medical selfies of their shoulder blades and buttocks. For the genitals, they prefer to visit a doctor rather than sending images. Taking the images triggered privacy concerns, memories of past experiences with body parts and raised awareness of the bodily medical state. We present recommendations for the design of mobile apps to address the usability and emotional impacts of taking medical selfies.

A primary goal of remote collaboration tools is to provide effective and inclusive meetings for all participants. To study meeting effectiveness and meeting inclusiveness, we first conducted a large-scale email survey (N=4,425; after filtering N=3,290) at a large technology company (pre-COVID-19); using this data we derived a multivariate model of meeting effectiveness and show how it correlates with meeting inclusiveness, participation, and feeling comfortable to contribute. We believe this is the first such model of meeting effectiveness and inclusiveness. The large size of the data provided the opportunity to analyze correlations that are specific to sub-populations such as the impact of video. The model shows the following factors are correlated with inclusiveness, effectiveness, participation, and feeling comfortable to contribute in meetings: sending a pre-meeting communication, sending a post-meeting summary, including a meeting agenda, attendee location, remote-only meeting, audio/video quality and reliability, video usage, and meeting size. The model and survey results give a quantitative understanding of how and where to improve meeting effectiveness and inclusiveness and what the potential returns are. Motivated by the email survey results, we implemented a post-meeting survey into a leading computer-mediated communication (CMC) system to directly measure meeting effectiveness and inclusiveness (during COVID-19). Using initial results based on internal flighting we created a similar model of effectiveness and inclusiveness, with many of the same findings as the email survey. This shows a method of measuring and understanding these metrics which are both practical and useful in a commercial CMC system.

Mental health is a global epidemic, affecting close to half a billion people worldwide. Chronic shortage of resources hamper detection and recovery of affected people. Effective sensing technologies can help fight the epidemic through early detection, prediction, and resulting proper treatment. Existing and novel technologies for sensing mental health state could address the aforementioned concerns by activating granular tracking of physiological, behavioral, and social signals pertaining to problems in mental health. Our paper focuses on the available methods of sensing mental health problems through direct and indirect measures. We see how active and passive sensing by technologies as well as reporting from relevant sources can contribute toward these detection methods. We also see available methods of therapeutic treatment available through digital means. We highlight a few key intervention technologies that are being developed by researchers to fight against mental illness issues.

Multi-touch input technologies are becoming popular with the increased interest in touchscreen- and touchpad-based devices. A great deal of work has been done on different multi-touch technologies, and researchers and practitioners are frequently coming up with new ones. However, it is almost impossible to compare such technologies due to the absence of multi-touch performance metrics. Designers usually use their own methods to report their techniques' performances. Moreover, multi-touch interaction was never modeled. That makes it impossible for designers to predict the performance of a new technology before developing it, costing them valuable time, effort, and money. This article discusses the necessity of having dedicated performance metrics and prediction model for multi-touch technologies, and ways of approaching that.

Many interactive data systems combine visual representations of data with embedded algorithmic support for automation and data exploration. To effectively support transparent and explainable data systems, it is important for researchers and designers to know how users understand the system. We discuss the evaluation of users' mental models of system logic. Mental models are challenging to capture and analyze. While common evaluation methods aim to approximate the user's final mental model after a period of system usage, user understanding continuously evolves as users interact with a system over time. In this paper, we review many common mental model measurement techniques, discuss tradeoffs, and recommend methods for deeper, more meaningful evaluation of mental models when using interactive data analysis and visualization systems. We present guidelines for evaluating mental models over time that reveal the evolution of specific model updates and how they may map to the particular use of interface features and data queries. By asking users to describe what they know and how they know it, researchers can collect structured, time-ordered insight into a user's conceptualization process while also helping guide users to their own discoveries.