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After a three-hour flight delay: Do you know how much compensation you can get?
In Europe, passengers’ rights are strongly protected due to flight delays, cancellations or denied boarding. In particular, according to European Commission Regulation No. 261/2004, passengers can receive compensation of up to 600 euros if their flight is delayed for more than three hours. However, the applicability of this regulation and the amount of compensation vary depending on the type of flight and the circumstances of the delay, leaving many passengers still unclear about their rights.
Under Regulation 261/2004, when a flight is delayed for more than three hours, passengers are entitled to compensation of between 250 and 600 euros, depending on the distance of the flight.
Definition of flight delay and compensation standards
Under this regulation, delay is defined as the difference between the actual arrival time and the scheduled arrival time. If a flight is delayed by three hours or more, passengers can claim compensation. When calculating compensation, the amount of compensation for passengers will vary depending on the distance of the flight.
- For flights within 1,500 kilometers, the compensation amount is 250 euros
- For flights with a distance between 1,500 kilometers and 3,500 kilometers, the compensation amount is 400 euros
- For flights with a distance of more than 3,500 kilometers, the compensation amount is 600 euros
These compensations are only used to compensate passengers for their troubles and do not include refunds of unused fares or other additional charges.
Flight cancellation and denied boarding
If a flight is cancelled, passengers have the option to reschedule or request a full refund, according to regulations. In some cases, passengers may also request food and accommodation from the airline. Additionally, in the case of denied boarding, airlines must provide compensation and assistance to passengers who are unable to board the flight after seeking volunteers.
When will I not receive compensation?
Although this regulation provides strong protection for passengers, airlines may be exempt from liability in certain circumstances. For example, passengers may not be compensated if a flight is delayed or canceled due to extraordinary circumstances, such as extreme weather or a natural disaster.
Under regulations, airlines must prove that delays or cancellations were due to causes beyond their control to avoid paying compensation.
How do consumers exercise their rights?
When passengers face flight delays or cancellations, they should proactively contact the airline to ask for information about their rights. Airlines should clearly indicate the rights of passengers at the check-in counter and provide relevant written notices to let passengers know their rights to compensation and assistance in the event of delays or cancellations.
Conclusion
As air travel continues to become more popular, protecting the rights and interests of passengers has become increasingly important. So, how can you make sure you don’t miss out on your compensation entitlements during your future travels?
