Abby Day

Quality Indicators in Academic Publishing

Describes the process and outputs of the findings to date in a research project to determine quality in academic business journal publishing, sponsored by a major academic publishing house. Describes the refereeing/review process for journal articles, a study of quality indicators in established “academic” journals, and the same in “practitioner” journals. Draws conclusions for quality improvement in the journals surveyed based on the findings. Draws conclusions for other researchers and publishers.

Rediscovering Standards: Static and Dynamic Quality

Obtaining BS 5750 is comparatively easy. It is much harder to identify the factors which contribute to quality. Defines quality in terms of “static quality” which constitutes basic standards, and dynamic quality which is what delights the customer. Suggests action learning as the way to achieve total quality.

The Role of the Architect in Training and Development

Architecture is emerging as an important concept in training and development. This covers all the design elements necessary for effective implementation and results – ensuring that potentially competing objectives are taken note of and made congruent; that reward and incentive structures are in line with training objectives; that a cost‐benefit approach to knowledge and information is taken; that delivery personnel are right for the task; and that supporting resources, such as printed materials, are properly designed to complement all the above. These various aspects of training architecture are discussed, and points made for trainers and development personnel to follow.