Abdul Wahid Khan

Critical success factors for offshore software outsourcing contract management from vendors' perspective: an exploratory study using a systematic literature review

Offshore software development outsourcing is a recent and widely used business strategy for the development of high quality products at low cost. The objective of the research presented in this study is to find critical success factors (CSFs) for contract management to assist vendor organisations for successful outcomes of the offshore software outsourcing contract. A systematic literature review (SLR) process was performed for the identification of factors that can assist vendor organisations in successful management of the various activities at different stages of the outsourcing contract. that is, pre-contract, during contract and post-contract. Our findings reveal that ‘contract flexibility, ‘trustworthy relationship management’, ‘competitive bidding’, ‘consultation and negotiation’ and ‘quality management’ are considered as the CSFs for outsourcing vendor organisations in planning, management and execution of outsourcing contract.

A Literature Survey on Data Privacy/ Protection Issues and Challenges in Cloud Computing

Cloud computing is a technique to deliver software, storage and processing. It increases systems capability without changing the existing infrastructure, educating new people or taking license for the softwares. It improves the existing software capabilities and extends the Information Technology resources. In recent years, cloud computing has grown up rapidly and boosted the business concept in IT industry. Despite of all the achievements in cloud computing, security is still a critical challenge in cloud computing paradigm. These challenges include users secret data (like health and financial data) loss, leakage and disclosing of privacy. We have studied literature and discussed various model in cloud computing, it shows that privacy/protection in cloud is still immature.

Offshore Software Development Outsourcing Contract from Vendors’ Perspective: A Systematic Literature Review Protocol

Context – Offshore software development outsourcing (OSDO) is a modern business strategy for developing high quality software at low-wage countries at reduced cost. Outsourcing is a contract based association between vendor and client organization, where a client organization contracts-out with vendor organization for software development work to be provided by vendor organization in return for remuneration. Appropriate management of the OSDO contract plays an important role in the success of outsourced projects. Objective The objective of this protocol is to identify different critical success factors (CSFs) and critical barriers (CBs) that are considered critical for successful management and execution of the outsourcing contract in different stages of the contract i.e. pre-contract, during the contract and post-contract. Method – Systematic Literature Review (SLR) will be used for the identification of the aforementioned factors. SLR is based on a structured protocol, and is therefore, different from ordinary review. SLR give more prescribed and less biased result from the ordinary literature review. Expected Outcome – We have developed the SLR protocol and are currently in process of its implementation. The expected outcomes of this review will be the identification of critical success factors (CSFs) and critical barriers (CBs) to be addressed by vendor organizations for appropriate management of OSDO contract. The ultimate outcome of the research is to develop Outsourcing Contract Management Model (OCMM).

A Case Study Protocol for Outsourcing Contract Management Model (OCMM)

Offshore software development is a software paradigm for developing high quality software at low wage country at reduces cost. We have proposed a model of outsourcing contract management model (OCMM). The success factors, risk factors and practices for the identified factors were identified through systematic literature review (SLR). Questionnaire survey was conducted for the validation of the SLR findings. This protocol developed for the evaluation of OCMM through case studies. This evaluation will assist in improvement of the propose model and will set according to requirement.