Abraham Pizam

The Role of Awareness and Familiarity with a Destination: The Central Florida Case

This study is based on the theoretical background of the consumers buying process incorporating product awareness, familiarity, interest, and purchase. Using a sample of 750 U.S. households, a series of hypotheses were tested to analyze whether consumer aware ness and familiarity with Central Florida as a vacation destination had an impact on the consumers destination image and on the interest and likelihood to visit it. The results indicate that those who were familiar with Central Florida (i.e., had previously visited it) had a more positive image of the destination and were more interested in and likely to revisit it than those who were only aware of the destination. However, contrary to our expectations, interest or likelihood to visit Central Florida was not significantly higher among those who were aware of Central Florida as a tourist destination than those who were not aware of it. For this case, it is possible to conclude that as consumers move from the awareness stage to the familiarity stage their interest and likelihood to visit increase, although the same may not be true when consumers move from the nonawareness to the awareness stage.

Tourism's Impacts: The Social Costs to the Destination Community as Perceived by Its Residents

Most impact of tourism studies have been restricted to economic analysis and benefits occurring to the area. Recently, concern has been aired on the existence of negative impacts. This article describes a study conducted during the summer of 1976 in an attempt to examine empirically the existence of these negative impacts of tourism. A total of 1,636 residents and 212 entrepreneurs of Cape Cod, Massa chusetts, were interviewed to measure their perception of how tourism impacts on different domains. An Attitude-Index was created by averaging the scores of each respondent. Comparisons were made between the respondents attitudes toward tourism and their dependence on tourism for a livelihood.

Customer satisfaction and its measurement in hospitality enterprises.

Reviews and discusses the topic of customer satisfaction and its application to the hospitality and tourism industries. Defines the concept and analyzes its importance to services in general and to hospitality/tourism services in particular. Following a discussion on the dimensions and attributes of satisfaction, lists the main methods of measuring satisfaction and concludes with a review of global and cross‐cultural issues that affect satisfaction.

Perceived impacts of tourism: The case of samos

Abstract This study investigates the impacts of tourism, as perceived by the residents of Pythagorion, a well-established tourism destination on the Greek island of Samos. Interviews conducted with heads of households revealed that residents not only supported the current magnitude of the tourism industry but also favored its expansion. Despite this, the respondents identified a number of negative tourism impacts, which, in their opinion, affected the town. These impacts included high prices, drug addiction, vandalism, brawls, sexual harassment and crimes. The study reconfirmed that those respondents who were economically dependent on tourism had more positive attitudes towards the industry than those who were not dependent on it.

Social impacts of tourism: host perceptions

Abstract This study investigates the pergeptions of the residents of Nadi, Fiji, towards the impacts of tourism. A survey of 199 households revealed that residents (most of whom were dependent on the industry for their livelihood) supported the current magnitude of tourism and favored its expansion. Despite this very clear and generally positive view, the respondents identified specific negative and positive impacts that, in their view, affected the community. The results suggest that residents of communities dependent on tourism can clearly differentiate between its economic benefits and the social costs, and that awareness of certain negative consequences does not lead to opposition towards further tourism development.

Dimentions of tourist satisfaction with a destination area

Abstract Pizam, Abraham, Yoram Neumann, and Arie Reichel.. “Dimensions of Tourist Satisfaction with a Destination Area,” Annals of Tourism Research , Vol. V, No. 3, July/September 1978, pp. 314–322. This paper empirically identifies eight factors of tourist satisfaction with Cape Cod, Massachusetts (USA) as a tourist destination area; and it suggests the means to measure them. By using a factor-analytic approach based on data obtained from a survey of 685 vacationing tourist, the following factors of tourist satisfaction were derived: beach oppurtunities, cost, hospitality, eating and drinking facilities, accommodation facilities, environment, and extent of commercialization.

Does nationality affect tourist behavior

Abstract Are all tourists perceived to be alike regardless of nationality, or does nationality make a difference? To answer this question, a group of British tour-guides were administered a questionnaire soliciting their opinions on behavioral characteristics of Japanese, French, Italian, and American tourists on guided tours. The results indicated that in 18 out of 20 behavioral characteristics there was a significant perceived difference between the four nationalities. Tour guides perceived the Japanese to be the most unique among the four, and the Italians as the most similar to others. A pair-comparison found the Italians and French to be perceived as the most similar to each other. The least similar were perceived to be the French—American pair.

Tourism constraints among Israeli seniors

Abstract A survey of Israeli senior citizens was conducted for the purpose of identifying factors which affect their decision to take vacations for differing lengths of time. Their tourism motivation was found to be a function of income and health, but their trip duration changes with age. Between the age of 55 to 65 expanding leisure time and increased household income cause an increase in the number of vacation days taken. In the older age group (65+) declining incomes and deterioration of health cause a decrease in the number of vacation days taken. The study results confirm the hypothesis that this market segment is not heterogeneous in its vacation-taking behavior.

Tourism's Perceived Social Impacts: The Case of Samos

Abstract This study investigates the impacts of tourism, as perceived by the residents of Pythagorion, a well-established tourism destination on the Greek island of Samos. Interviews conducted with heads of households revealed that residents not only supported the current magnitude of the tourism industry but also favored its expansion. Despite this, the respondents identified a number of negative tourism impacts, which, in their opinion, affected the town. These impacts included high prices, drug addiction, vandalism, brawls, sexual harassment and crimes. The study reconfirmed that those respondents who were economically dependent on tourism had more positive attitudes towards the industry than those who were not dependent on it.

A Comprehensive Approach to Classifying Acts of Crime and Violence at Tourism Destinations

Based on a review of 300 cases of acts of crimes and violence that occurred at tourist destinations around the world in the last decade, a comprehensive typology was created. The objectives of this typology were to classify the attributes of acts of crime and violence, to analyze the differential effects that such attributes have on tourism demand, to examine the effectiveness of methods used for prevention and recovery from such acts, and to identify the parties responsible for prevention and recovery.