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Adam Waalkes

Thorn

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Publication

Featured researches published by Adam Waalkes.

Archive | 2008

System and method for managing hold times during automated call processing

Gilad Odinak; Adam Waalkes

Archive | 2007

System and method for balancing agent console load during automated call processing

Adam Waalkes; Gilad Odinak; Haodong (Howard) Jiang; Matthew Thorn; Tom McCann

Archive | 2007

System and method for managing a dynamic call flow during automated call processing

Adam Waalkes; Alastair Sutherland; Gilad Odinak; Haodong (Howard) Jiang; Llance Kezner

Archive | 2007

System and method for retaining calls into a call center

Adam Waalkes; Gilad Odinak; Haodong (Howard) Jiang; Matthew Thorn; Tom McCann

Archive | 2007

System and method for processing out-of-order caller responses during automated call processing

Adam Waalkes; Alastair Sutherland; Gilad Odinak; Haodong (Howard) Jiang

Archive | 2008

System and method for managing customer queuing

Adam Waalkes; Gilad Odinak

Archive | 2007

Managing a dynamic call flow during automated call processing

Adam Waalkes; Alastair Sutherland; Gilad Odinak; Haodong (Howard) Jiang; Llance Kezner

Archive | 2011

System and method for balancing call session assignments on an agent console

Adam Waalkes; Gilad Odinak; Haodong (Howard) Jiang; Matthew Thorn; Tom McCann

Archive | 2007

Balancing agent console load during automated call processing

Adam Waalkes; Gilad Odinak; Haodong (Howard) Jiang; Matthew Thorn; Tom McCann

Archive | 2016

Computer-Implemented System And Method For Identifying Call Recordings For Retention

Adam Waalkes; Gilad Odinak; Haodong (Howard) Jiang; Matthew Thorn; Tom McCann

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Collaboration

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