Ahed Abugabah

Evaluating the Impact of ERP Systems in Higher Education

Purpose – The purpose of this paper is to evaluate the impacts of enterprise resource planning (ERP) systems on user performance (UP) in higher education institutions with a view to better understanding the ERP phenomenon in these institutions, and to determine whether or not these systems work well in such a complex environment. Design/methodology/approach – A quantitative methodology was used in this study and data were collected by means of a written questionnaire. Measurement items used in the operationalization of the study instrument were adopted from relevant prior research. Findings – The findings indicated that system quality, task technology fit and information quality are the most important factors that lead to better end UP. The provides evidence of the appropriateness of extending IS models as a useful way to give more powerful insights into user aspects and system impact. Research limitations/implications – Although the study factors explained a large portion of the variance in UP, there is ...

The Phenomenon of Enterprise Systems in Higher Education:Insights From Users

Higher education has been strongly influenced by global trends to adopt new technologies. There has been a call by governments for universities worldwide to improve their performance and efficiency. In response, higher education institutions have turned to Enterprise Resource Planning systems (ERP) in order to cope with the changing environment and overcome the limitations of legacy systems as a means for integration and performance improvement advantages. However, failure rate of ERP implementation is high and debate still exists regarding the various contributions of the ERP systems to performance, especially at the user level, where the core values of information systems are represented and the actual benefits and impacts are created. As consequence, this study evaluates the impacts of ERP systems on user performance in higher education institutions with a view to better understand ERP phenomenon in these institutions and determine whether or not these systems work well in such a complex environment. The study also developed and validated statistically a new model suggesting a more inclusive sight for examining ERPs utilization and impacts and combining the key ideas of three well-known and widely used information systems models.

Evaluating the impact of information systems on end user performance: A proposed model

In the last decades, information systems (IS) researchers have concentrated their efforts in developing and testing models that help with the investigation of IS and user performance in different environments. As a result, a number of models for studying end users’ systems utilization and other related issues including system usefulness, system success and user aspects in business organizations have appeared. A synthesized model consolidating three well-known and widely used models in IS research is proposed. Our model was empirically tested in a sophisticated IS environment investigating the impacts of the enterprise recourse planning (ERP) systems on user perceived performance. Statistical analysis was performed including factors analysis and regression to test the model and prove its validity. The findings demonstrated that the proposed model performed well as most factors had direct and or indirect significant influences on user perceived performance suggesting therefore that the model possesses the ability to explain the main impacts of these factors on ERP users.