Albert Johnson

Providing Clarity and A Common Language to the “Fuzzy Front End”

OVERVIEW: Eight companies that were Process Effectiveness Network members of the Industrial Research Institute attempted to collectively determine the best practices of the Fuzzy Front End (FFE) of innovation. Comparing one companys processes to those of another proved insurmountable because there was neither a common language nor clear and consistent definition of the key elements of the front end. As a result, the group developed a theoretical construct, defined as the New Concept Development (NCD) model, in order to provide a common language and insights on the front end activities. The model consists of three key parts: five front end elements, the engine that powers the elements, and external influencing factors. Proficiency of the FFE was evaluated at 19 companies by using the NCD model. Highly innovative companies were found to be more proficient in the FFE and in several elements of the NCD model.

Software process improvement experience in the DP/MIS function

This experience report outlines Corning Inc.s experience in successfully using software process assessment as part of their Information Service Divisions software process improvement program. Improvement actions executed as indicated and prioritized by our self-assessment findings resulted in largely eliminating the cost and schedule overruns on projects in ISDs Systems Engineering Group. This paper describes the ISD process improvement initiative; a summary of our observations and the key lessons we learned concludes the paper.<<ETX>>