Alexander P. Schouten

Developing a model of adolescent friendship formation on the internet.

Previous research has been largely silent about what precisely influences online friendship formation and has ignored motives for online communication as potential explanations. Drawing on a sample of 493 adolescents, this study tested a path model of adolescent friendship formation including as predictors introversion/extraversion, online self-disclosure, motive for social compensation, and frequency of online communication. Our path analysis showed that extraverted adolescents self-disclosed and communicated online more frequently, which, in turn, facilitated the formation of online friendships. Introverted adolescents, by contrast, were more strongly motivated to communicate online to compensate for lacking social skills. This increased their chances of making friends online. Among introverted adolescents, a stronger motive for social compensation also led to more frequent online communication and online self-disclosure, resulting in more online friendships. The model suggests that the antecedents of online friendship formation are more complex than previously assumed and that motives for online communication should be studied more closely.

Interactive Uncertainty Reduction Strategies and Verbal Affection in Computer-Mediated Communication

The goal of this study was to investigate the language-based strategies that computer-mediated communication (CMC) users employ to reduce uncertainty in the absence of nonverbal cues. Specifically, this study investigated the prevalence of three interactive uncertainty reduction strategies (i.e., self-disclosure, question asking, and question/disclosure intimacy) in reduced-cue settings. Moreover, this study investigated whether these uncertainty reduction strategies increased the verbal statements of affection in CMC. Eighty-one unacquainted cross-sex dyads were randomly assigned to three experimental conditions: face-to-face, visual CMC supported by a webcam, or text-only CMC. Content analysis of the verbal communication revealed that text-only CMC interactants made a greater proportion of affection statements than face-to-face interactants. Proportions of question asking and question/disclosure intimacy were higher in both CMC conditions than in the face-to-face condition, but only question asking mediated the relationship between CMC and verbal statements of affection. No differences in question asking, question/disclosure intimacy, and verbal statements of affection were observed between the text-only CMC condition and the visual CMC condition. This study provided additional support for social information processing theory by specifying the role of different language-based strategies that may be employed online.

Lost in space? Cognitive fit and cognitive load in 3D virtual environments

In this paper, we explore how visual representations of information in 3D virtual environments (3DVEs) supports both individual and shared understanding, and consequently contribute to group decision making in tasks with a strong visual component. We integrate insights from cognitive fit theory and cognitive load theory in order to formulate hypotheses about how 3DVEs can contribute to individual understanding, shared understanding, and group decision making. We discuss the results of an experiment in which 192 participants, in 3-person teams, were asked to select an apartment. As proposed by cognitive fit theory, our results indicate that 3DVEs are indeed more effective in supporting individual understanding than 2D information presentations. Next, in line with cognitive load theory, the static presentation of 3D information turns out to be more effective in supporting shared understanding and group decision making than an immersive 3DVE. Our results suggest that although the 3DVE capabilities of realism, immersion and interactivity contribute to individual understanding, these capabilities combined with the interaction and negotiation processes required for reaching a shared understanding (and group decision), increases cognitive load and makes group processes inefficient. The implications of this paper for research and practice are discussed.

The Role of Social Networking Sites in Early Adolescents’ Social Lives

The aim of this study was to examine the role of social networking sites (SNSs) in early adolescents’ social lives. First, we investigated the relation between SNS use and several aspects of early adolescents’ social lives (i.e., friendship quality, bridging social capital, and bonding social capital). Second, we examined whether there are differences between SNS users and nonusers in terms of their social lives. Drawing on a survey among 3,068 early adolescents, results showed positive relations between SNS use and friendship quality, bridging social capital, and bonding social capital. Furthermore, we found positive effects of SNS membership on these social indicators. In sum, even though concerns have been voiced about a possible negative impact of SNS use on adolescents’ social lives, we found no evidence of this. Results of this study show that the role of SNSs in early adolescents’ social lives is positive at least concerning friendship quality, bridging social capital, and bonding social capital.

Information sharing and relationships on social networking sites.

This article investigates the relationship between sharing personal information and relationship development in the context of social networking sites (SNSs). Information disclosed on these sites could affect relationships in a different manner compared to more traditional interactions, such as instant messaging or face-to-face interaction. Respondents in the age range of 12 to 83 were surveyed about experiences of relationship development as a consequence of contact through Facebook or Hyves-the most popular Dutch SNSs. Results showed a primarily positive effect of information sharing on SNSs on our relationships. Furthermore, relationship development mainly occurs among acquaintances and friends, and public posts are most strongly related to relationship development. These findings suggest that SNSs might affect relationships in a distinct fashion as acquaintances and friends gain access to public self-disclosures that might normally only be reserved for close friends and family. Overall, this study provides an insight into some of the positive aspects of the public nature of SNSs in contrast with the general negative associations.

The effect of mobile messaging during a conversation on impression formation and interaction quality

This paper presents two experimental studies investigating the impact of mobile messaging during an offline conversation on relational outcomes. A first study examined the impact on impression formation. A 3ź×ź1 experiment revealed that phone users were perceived as significantly less polite and attentive, and that self-initiated messaging behavior led to more negative impression formation than messaging behavior in response to a notification. A second study examined the impact on perceived conversation quality and social attraction. A 2ź×ź2 experiment revealed that perceived conversation quality was negatively affected by co-present mobile messaging behavior, while social attraction was not. Whether persons were acquainted or not with the phone user did not moderate this relationship. We examined whether co-present texting impacts negatively on relational outcomes.In experiment 1, co-present texters were perceived as less polite and attentive.In experiment 2, co-present texting caused perceptions of lower conversation quality.Experiment 2 found no negative impact on social attraction.Concerns over the harmful effect of co-present phone use appear warranted.

Virtual Team Work: Group Decision Making in 3D Virtual Environments

This study investigates how three-dimensional virtual environments (3DVEs) support shared understanding and group decision making. Based on media synchronicity theory, we pose that the shared environment and avatar-based interaction allowed by 3DVEs aid convergence processes in teams working on a decision-making task, leading to increased shared understanding between team members. This increases team performance. An experiment was conducted in which 70 teams of three participants had to decide on a spatial planning issue. The teams interacted using synchronous text-based chat, a 3D virtual decision room, or were present in the virtual environment (VE) mirroring the spatial planning task. Results revealed that in the virtual decision room and the VE, shared understanding was higher than in the text-based chat condition. This led to higher task performance in terms of consensus, satisfaction, and cohesion. Our results show that 3DVEs offer potential for team collaboration over more traditional text-based collaboration technologies.

Personal, Editable and Always Accessible : An Affordance Approach to the Relationship Between Adolescents' Mobile Messaging Behavior and Their Friendship Quality

This study takes a perceived affordance approach to explain how differences in teenagers’ mobile messaging behavior associate with indicators of friendship maintenance behavior. Based on a survey among 1943 teenagers, a structural equation model was tested in which their appreciation of three main affordances of mobile messaging predicted the companionship and support that they derive from their friends through their instrumental and expressive mobile messaging behavior. The model fitted the data well: teenagers’ appreciation for anytime–anyplace connectivity, private communication, and control over message content explained to what extent they use mobile messaging to micro-coordinate, to chitchat with friends, and to intimately self-disclose, thereby indirectly explaining the companionship and support that teens derive from friends. This finding supports the notion that inherent characteristics of technology play a role in contemporary relationship management by driving social uses of the technology.

The quality versus accessibility debate revisited: A contingency perspective on human information source selection

Previous studies have not fully investigated the role of source accessibility versus source quality in the selection of information sources. It remains unclear what their (relative) importance is. Three different models have been identified: (a) an exclusively accessibility‐driven model, (b) a cost‐benefit model in which both accessibility and quality are significant influences, and (c) an exclusively quality‐driven model. Moreover, the conditions under which accessibility and quality are important are not well understood. The goal of our study is to shed more light on both issues by assessing the role of different dimensions of accessibility and quality and how their importance is affected by time pressure. We conducted a policy‐capturing study in which 89 financial specialists participated. Each judged 20 scenarios in which the accessibility and quality of human information sources, as well as time pressure, were manipulated. Results showed that both accessibility and quality affect the likelihood of asking a human information source for information. Moreover, although the weights attached to physical accessibility and the sources perceived technical quality were indeed moderated by time pressure, in both conditions we find support for a cost‐benefit model of information seeking, in which both accessibility and quality are significant influences.

Teasing apart the effect of visibility and physical co-presence to examine the effect of CMC on interpersonal attraction

This study analyzed the possible difference in interpersonal attraction between communicators in cue-rich computer-mediated communication (CMC) and face-to-face (FtF) communication. The first aim was to determine whether physical co-presence and visibility may account for differences in interpersonal attraction between interlocutors in CMC and FtF communication. The second aim was to assess social presence and identifiability as underlying mechanisms in the relation between communication medium and interpersonal attraction. An experiment among 105 unacquainted cross-sex dyads with a 2 (visible/invisible)?×?2 (physical co-present/physically not co-present) between-subjects design, revealed that while visibility had a direct negative effect on interpersonal attraction, it positively influenced attraction through social presence and identifiability. In addition, people who were physically co-present were more attracted towards each other because they felt more social presence. Finally, both co-present and visible interactants were less attracted towards each other. This study provides support for social presence theory by revealing that both physical co-presence and visibility enhance social presence. In addition, our results have implications for theory and research regarding the effect of cue-rich CMC on interpersonal attraction.