Alexander Serenko

User acceptance of wireless short messaging services: Deconstructing perceived value

Wireless value-added pay-per-use services, such as short messaging services (SMS), have attracted increased attention in recent years. Nevertheless, the extant literature has provided little insight into technology adoption of wireless pay-per-use services. Our study examined this adoption by combining marketing and IS perspectives through an empirical survey of 222 young-adult SMS users. It was hypothesized that perceived value would be a key multidimensional determinant of behavioral intentions. The paper therefore discusses a broadened conceptualization of technology adoption in which value tradeoffs (i.e., price, social, emotional and quality) are critical drivers in the adoption decision.

User acceptance of hedonic digital artifacts: A theory of consumption values perspective

Hedonic digital artifacts have become prevalent in todays society. Their users typically pay for them, and in exchange are generally provided with benefits involving enjoyment. Todays research on technology adoption and use, though, has focused mostly on organizational or personal aids that provide efficiency and effectiveness and are free of charge for users. To bridge this gap, we identified several value drivers of hedonic digital artifacts and measured them in the context of mobile phone ringtones using the theory of consumption values. Hypothesis testing was performed using PLS on data collected from 422 ringtone users. Results confirmed that the overall value of hedonic digital artifacts is a third-order composite assessment, which successfully predicted behavioral usage and positive word-of-mouth intentions. Theoretical and practical implications were discussed.

The benefits and dangers of enjoyment with social networking websites

Information Systems enjoyment has been identified as a desirable phenomenon, because it can drive various aspects of system use. In this study, we argue that it can also be a key ingredient in the formation of adverse outcomes, such as technology-related addictions, through the positive reinforcement it generates. We rely on several theoretical mechanisms and, consistent with previous studies, suggest that enjoyment can lead to presumably positive outcomes, such as high engagement. Nevertheless, it can also facilitate the development of a strong habit and reinforce it until it becomes a ‘bad habit’, that can help forming a strong pathological and maladaptive psychological dependency on the use of the IT artifact (i.e., technology addiction). We test and validate this dual effect of enjoyment, with a data set of 194 social networking website users analyzed with SEM techniques. The potential duality of MIS constructs and other implications for research and practice are discussed.

The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry

Purpose – The overall purpose of this study was to develop an understanding of the mediating effect of organizational reputation on service recommendation and customer loyalty.Design/methodology/approach – Four models were developed that were variations of the American Customer Satisfaction Model (ACSM). These models were then tested by using the Partial Least Squares (PLS) procedure on a data collected from a survey that yielded 8,098 respondents.Findings – It was found that customer satisfaction enhances reputation in the service environment. It was also discovered that reputation partially mediates the relationship between satisfaction and loyalty, and that reputation partially mediates the relationship between satisfaction and recommendation.Research limitations/implications – More research needs to be undertaken to explore the role of reputation within the ACSM. It is necessary to conduct research employing experimental design with longitudinal data captured from across industries using robust measur...

A scientometric analysis of knowledge management and intellectual capital academic literature (1994‐2008)

Purpose – The purpose of this study is to conduct a scientometric analysis of the body of literature contained in 11 major knowledge management and intellectual capital (KM/IC) peer-reviewed journals. Design/methodology/approach – A total of 2,175 articles published in 11 major KM/IC peer-reviewed journals were carefully reviewed and subjected to scientometric data analysis techniques. Findings – A number of research questions pertaining to country, institutional and individual productivity, co-operation patterns, publication frequency, and favourite inquiry methods were proposed and answered. Based on the findings, many implications emerged that improve one’s understanding of the identity of KM/IC as a distinct scientific field. Research limitations/implications – The pool of KM/IC journals examined did not represent all available publication outlets, given that at least 20 peer-reviewed journals exist in the KM/IC field. There are also KM/IC papers published in other non-KM/IC specific journals. However, the 11 journals that were selected for the study have been evaluated by Bontis and Serenko as the top publications in the KM/IC area. Practical implications – Practitioners have played a significant role in developing the KM/IC field. However, their contributions have been decreasing. There is still very much a need for qualitative descriptions and case studies. It is critically important that practitioners consider collaborating with academics for richer research projects. Originality/value – This is the most comprehensive scientometric analysis of the KM/IC field ever conducted.

Global ranking of knowledge management and intellectual capital academic journals

– The purpose of this paper is to develop a global ranking of knowledge management and intellectual capital academic journals., – An online questionnaire was completed by 233 active knowledge management and intellectual capital researchers from 41 countries. Two different approaches: journal rank‐order and journal scoring method were utilized and produced similar results., – It was found that the top five academic journals in the field are: Journal of Knowledge Management, Journal of Intellectual Capital, Knowledge Management Research and Practice, International Journal of Knowledge Management, and The Learning Organization. It was also concluded that the major factors affecting perceptions of quality of academic journals are editor and review board reputation, inclusion in citation indexes, opinion of leading researchers, appearance in ranking lists, and citation impact., – This study was the first of its kind to develop a ranking system for academic journals in the field. Such a list will be very useful for academic recruitment, as well as tenure and promotion decisions., – The findings from this study may be utilized by various practitioners including knowledge management professionals, university administrators, review committees and corporate librarians., – This paper represents the first documented attempt to develop a ranking of knowledge management and intellectual capital academic journals through a survey of field contributors.

A follow‐up ranking of academic journals

Purpose – The purpose of this paper is to develop a ranking of knowledge management and intellectual capital academic journals.Design/methodology/approach – A revealed preference, also referred to as citation impact, method was utilized. Citation data were obtained from Google Scholar by using Harzings Publish or Perish tool. The h‐index and the g‐index were employed to develop a ranking list. The revealed preference method was compared to the stated preference approach, also referred to as an expert survey. A comprehensive journal ranking based on the combination of both approaches is presented.Findings – Manual re‐calculation of the indices reported by Publish or Perish had no impact on the ranking list. The revealed preference and stated preference methods correlated very strongly (0.8 on average). According to the final aggregate journal list that combined stated and revealed preference methods, Journal of Knowledge Management and Journal of Intellectual Capital are ranked A+, and The Learning Organi...

Organizational size and knowledge flow: a proposed theoretical link

Purpose – This paper seeks to present a theory clarifying the negative relationship between organizational unit size and knowledge flows referred to as Gitas Rule.Design/methodology/approach – This paper draws from the literature and develops a grounded theory. Various applications and propositions are suggested through this theoretical lens.Findings – It is suggested that, as the size of an organizational unit increases, the effectiveness of internal knowledge flows dramatically diminishes and the degree of intra‐organizational knowledge sharing decreases.Research limitations/implications – It is proposed that 150 employees represents a general breaking point, after which knowledge sharing reduces due largely to increased complexity in the formal structure, weaker interpersonal relationships and lower trust, decreased connective efficacy, and less effective communication.Practical implications – The research points to the key dimension of organizational size that must be considered when developing model...

A causal model of human capital antecedents and consequents in the financial services industry

Purpose – Causal models have been used in recent intellectual capital research studies to better understand the various outcomes of antecedent configurations of intangible asset components. These studies have been conducted in various industry sectors including insurance, healthcare, banks, and others. The purpose of this study is to replicate and extend prior research results within a new financial services sub‐sector.Design/methodology/approach – A survey instrument based on prior research was administered to 396 employees from ten credit unions across Canada.Findings – The results show that the pattern and value of causal paths change slightly from one context to another.Research limitations/implications – Six research implications are offered which summarize the key academic findings of the study related to how the interdependencies of the constructs alter from one context to another.Practical implications – The empirical results presented here should lead analysts to recognize that measuring and stra...

Global ranking of knowledge management and intellectual capital academic journals: 2013 update

Purpose – The purpose of this study is to update a global ranking of knowledge management and intellectual capital (KM/IC) academic journals.Design/methodology/approach – Two different approaches were utilized: a survey of 379 active KM/IC researchers; and the journal citation impact method. Scores produced by the application of these methods were combined to develop the final ranking.Findings – Twenty‐five KM/IC‐centric journals were identified and ranked. The top six journals are: Journal of Knowledge Management, Journal of Intellectual Capital, The Learning Organization, Knowledge Management Research & Practice, Knowledge and Process Management and International Journal of Knowledge Management. Knowledge Management Research & Practice has substantially improved its reputation. The Learning Organization and Journal of Intellectual Capital retained their previous positions due to their strong citation impact. The number of KM/IC‐centric and KM/IC‐relevant journals has been growing at the pace of one new ...