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Dive into the research topics where Alison McKay is active.

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Featured researches published by Alison McKay.


Archive | 2014

Rethinking Service Design: A Socio-Technical Approach to the Development of Business Models

L. C. Beaumont; Lucy E. Bolton; Alison McKay; H. P. N. Hughes

This chapter introduces socio-technical systems thinking as a tool for the concurrent development of organizational business models and associated service offerings that deliver value to customers and suppliers. As organizations offer integrated products and services, interactions and relationships between customer and supplier have assumed greater importance. Traditionally, importance was placed on the customer need and requirements for a physical product. Socio-technical systems thinking advocates a holistic perspective of complex work systems, ensuring the consideration of both technical and social aspects of a system. As illustrated through the three case studies in this chapter, product-service systems are becoming increasingly common within organizations. The first discusses the growing trend for manufacturing organizations to move from traditional transactional business models, with a focus on the delivery of physical products, to the inclusion of service delivery. The second case study provides details of manufacturing supply networks and the associated changing business models needed to support the development of supplier capability. Finally, the third case study considers changing business models and service delivery in the emerging context of technology-intensive healthcare services in the UK. To conclude, a socio-technical framework is proposed as a tool to aid in the development of business models and service delivery using these case studies as examples.


Journal of Cleaner Production | 2014

Sustainability in the Malaysian palm oil industry

Chee Guan Choong; Alison McKay


Advanced Engineering Informatics | 2014

A representation scheme for digital product service system definitions

Alison McKay; Saikat Kundu


DS 84: Proceedings of the DESIGN 2016 14th International Design Conference | 2016

Embedding multiple design structures into design definitions: A Case study of a collision avoidance robot

Amar Kumar Behera; Alison McKay; Hau Hing Chau; Mark Robinson


international conference on digital health | 2015

Evaluation of an App to Support Older Adults with Wounds

Kate M. Bennett; Floriana Grasso; Victoria Lowers; Alison McKay; Christine Milligan


InImpact: The Journal of Innovation Impact | 2014

The resilience assessment of supply networks: A case study from the Indonesian Fertilizer Industry

Issa Utami; Raymond Holt; Alison McKay


Procedia CIRP | 2016

Towards a framework for sustainable development planning in the Indonesian natural rubber industry supply network

Muhammad Haikal Sitepu; Alison McKay; Raymond Holt


Archive | 2016

Design: Shape & Structure (decomposition / description)

Alison McKay


Taylor and Francis | 2015

Principles for the definition of design structures

Alison McKay; Alan de Pennington; George Stiny


Archive | 2015

A patient-led approach to product innovation in patient education and wound management

Elaine McNicol; Alison McKay; Christine Milligan; Kate M. Bennett; Rod Hulme; Heather Joy

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