Alison Yeoman

Critical incident technique and explicitation interviewing in studies of information behavior

Abstract This article discusses two related techniques, critical incident technique (CIT) and explicitation, which are used in a variety of social science research settings, and critically reviews their application to studies of information behavior. The current application of both techniques is compared with Flanagans early guidelines on the CIT and is discussed in relation to recent experience in the use of (1) the CIT in the JUSTEIS and VIVOS projects and (2) explicitation in projects concerned with text entering on interactive Web sites. The JUSTEIS project identifies trends, and reasons for those trends, in the uptake and use of electronic information services in higher education in the United Kingdom; this article examines experience gained over the first two cycles—1999 to 2000 and 2000 to 2001. The VIVOS project evaluated virtual health library services. Comparison of the experiences gained on the various projects suggests that critical incident methods could usefully be extended and enriched by some explicitation methods, to elicit the degree of evocation required for current and future studies of Internet use.

Uptake and use of electronic information services: trends in UK higher education from the JUSTEIS project

The aim of the JUSTEIS project over the first three cycles (1999‐2002) was to examine the uptake and use of electronic information services in higher education in the UK, so that planning of services could be informed by trends in usage and evidence of specific needs. The objectives were to: examine which services were used by students and academic staff; how senior library staff planned services to purchase content and support its use; and examine how library and information services promoted services through their Web pages. Results over the three years explained the growing popularity of electronic journal services, the acceptance of the search engine model for information retrieval and the important role academic staff play in the promotion of electronic information services for student learning. Conclusions and recommendations concern the need for library and information staff to make their approach to integration of information skills into the curriculum appropriate for the discipline, the type of institution, and its strategy for implementation of any virtual or managed learning environment software.

Trends in use of electronic journals in higher education in the UK - views of academic staff and students

Bonthron, Karen; Urquhart, Christine; Thomas, Rhian; Armstrong, Chris; Ellis, David; Everitt, Jean; Fenton, Roger; Lonsdale, Ray; McDermott, Elizabeth; Morris, Helen; Phillips, Rebecca; Spink, Sian, and Yeoman, Alison. (2003, June). Trends in use of electronic journals in higher education in the UK - views of academic staff and students. D-Lib Magazine, 9(6). Retrieved September 8, 2006 from http://www.dlib.org/dlib/june03/urquhart/06urquhart.html This item is freely available online at http://www.dlib.org/dlib/june03/urquhart/06urquhart.html Sponsorship: JISC

The JISC User Behaviour Monitoring and Evaluation Framework

Describes key aspects of the methodology and outcomes of the JISC User Behaviour Monitoring and Evaluation Framework in its first three annual cycles (1999‐2002). The Framework was initiated to assure the JISC that their investment in digital content and network infrastructure facilitates use and learning, and to identify barriers and facilitators to the use of electronic information services (EIS). Key Framework outcomes are: a multi‐dimensional across sector methodology for the continued monitoring of user behaviour in respect of EIS and the factors that impact on that behaviour; a profile of user behaviour in respect of EIS over the three annual cycles of the Framework; the EIS Diagnostic Toolkit that can be used to benchmark development in the provision and use of EIS in specific disciplines or at specific institutions; a methodology for monitoring, and a profile of the EIS resources available to higher and further education users; and a summary of some of the key issues in their provision. The challenge for the future is the embedding of EIS in curricula and learning experiences.

Information behaviour of women: theoretical perspectives on gender

Purpose – The purpose of this paper is to examine whether there is a need to consider gender or sex differences as variables in information behaviour research and, if so, how?Design/methodology/approach – A metasynthesis approach is used. A preliminary framework to categorise information behaviour research on women is developed by integrating main themes from feminist research and information behaviour research. Within each category, studies are compared and contrasted, to identify similar and divergent themes. Themes are then compared across categories, to synthesise the main concepts.Findings – The categorisation works for most studies, apart from a group of studies on health information use, communicating risk and decision making. The meta‐synthesis indicates the importance of concepts such as situation (as mesh), intermediaries (as node with connections), and connecting behaviour. Gender‐related or, rather gender‐ascribed, constructs, such as concern for others, not gender alone are likely to be impor...

Providing access to electronic information resources in further education

This article aims to provide a baseline for future studies on the provision and support for the use of digital or electronic information services (EIS) in further education. The analysis presented is based on a multi-level model of access, which encompasses access to and availability of information and communication technology (ICT) resources, access to and availability of EIS resources, and the third leg of staff skills and their development. The research was conducted within the third cycle of the JISC (Joint Information Services Committee) User Behaviour Monitoring and Evaluation Framework, in 2001/2002. Evidence was gathered from library and information service web sites and various stakeholders, including library and information service staff, academic staff and students to generate insights into the provision of access to EIS in further education. Sector-wide funding initiatives have had a significant impact on ICT infrastructures, and these attract a positive response from students. EIS are represented on some library web sites but both web site development and EIS availability is very much less advanced than in higher education. Staff, however, lack sufficient dedicated access to ICT to be able to develop their own skills and use. There remains a low level of access to electronic information resources, with only limited access to these resources through library web sites. LIS managers face a number of challenges in enhancing this provision, including licensing arrangements, tight budgets that need to be spread across many discipline areas, and the absence of EIS designed specifically for the further education student. The other key challenge lies in the provision of time and opportunity for academic and LIS staff to develop their ICT and EIS skills, and, more generally in the further development of the role of Information and Learning Technology (ILT) Champions.

Moving Communities of Practice forward: the challenge for the National electronic Library for Health and its Virtual Branch Libraries

The aim of this evaluation was to examine how specialist portals within the UK’s National electronic Library for Health were developing as communities of practice to support continuing professional development. Objectives included a literature review, to inform the development of an appraisal framework for the individual portals, and interviews with portal development teams and stakeholder groups. Appraisals of the websites and the data from the interviews showed that most of the specialist portals had evolved beyond the initial stages of community of practice development. Further planning of outsourcing would require a balance between maintaining a recognizable identity for the portals and not stifling the creativity of the development tea

Impact analysis in virtual outreach information services (VIVOS project)

The aim of the VIVOS project was to develop and evaluate methodologies, that is, sets of methods, for determining the value and impact of ‘virtual outreach’ information services, in the health sector. Five different projects were recruited initially, with another two added later. Around 150 interviews were conducted, with additional postal questionnaire surveys. Preliminary findings are discussed in relation to policy initiatives for clinical governance and improved patient information. Conclusions suggest that design of information service support is necessary.