Andrés Aguayo

Workflow: a solution for cooperative information system development

Workflow management includes concepts of special interest to the business organization field and for the automation of processes within a company. However, process modeling via workflow specifications and workflow management systems can be applied in any field where a workflow exists. The use of CASE tools provides a great increase in performance in information system development but, on the other hand, these tools do not support group work and make skipped steps possible in a methodology. Applying workflow management systems as a meta‐CASE tool together with the use of cooperative methodologies – that aim to capture user requirements – can help us to solve problems related to shortcomings in monitoring, controls, and audit information system development.

Workflow Management Applied to Information Systems in Tourism

Nowadays, Workflow Management offers many advantages to the tourism industry due to the high degree of competition existing in this field and the need to quickly develop new products, offers, and services. This need for flexibility cannot be achieved without improving the processes involved in the information systems. Workflow technology facilitates this constant evolution, providing modeling methodologies and software to support all the processes taking place in a given company. This article studies the application of such technologies to businesses belonging to the tourism sector and focuses on the improvement of information systems to obtain higher customer satisfaction. To achieve this objective, a modeling methodology oriented toward customer satisfaction is presented. This is applied to the set of information systems involved in making a trip by plane and more specifically to aspects such as booking from intermediary companies and the information systems used by airline companies in airports.

Electronic Invoicing for a Hotel Management Computer Network System

The current work is part of a larger research and development project undertaken by the Department of Computer Languages and Science at the University School of Tourism in Malaga University, in collaboration with certain software development companies plus the support of more than fifteen hotels in Malaga and Almeria, Spain.