Anke Gericke

Process‐centric business intelligence

Purpose – The purpose of this paper is to deliver an insight into the interaction effects of process‐oriented management and business intelligence (BI).Design/methodology/approach – The paper takes up publications from the fields of BI and business process management and analyzes the state‐of‐the‐art of process‐centric business intelligence (PCBI). To highlight the potentials and limitations of the concept, two exemplary use cases are presented and discussed in depth. Furthermore, a vision for the technical implementation is sketched.Findings – PCBI is found to play an important role in an organizations strive for competitiveness. The concepts potential benefits are significant. However, the overall levels of adoption and maturity of the concept within real‐world organizations appear to be rather low at the moment.Research limitations/implications – The paper discusses solely two exemplary use cases – the most that could be done within the scope of a journal publication. Therefore, the explanatory power...

Method versus Model - Two Sides of the Same Coin?

This article analyzes the state-of-the-art regarding the development of generic methods and reference models. The analysis shows that the related research disciplines, method engineering and reference modeling, tend to converge. Furthermore, it shows that the differentiation between generic methods and reference models should not be maintained because both artifact types feature activity-oriented elements as well as result-oriented elements. Depending on the artifact type, however, generic methods and reference models vary regarding the relative importance of the activity view and the result view. A generic problem solution (generic term for methods and reference models) can be interpreted as a sequence of activities which aim at the development of results. The insights into the commonalities among generic problem solutions provide the opportunity to define a unified design process in the field of design science research. Implications and unification challenges that are related to such a unified design process are presented at the end of the paper.

Modellierung für Integrated Enterprise Balancing

KernpunkteIntegrated Enterprise Balancing (IEB) soll es Unternehmen ermöglichen, ihre Geschäftstätigkeit mit unternehmensweit konsistenten Ertrags-und Risikogrößen zu steuern.Zunächst wird der enge Zusammenhang zwischen der Metamodellierung und dem Methoden-Engineering aufgezeigt und damit gleichzeitig die Grundlage für die Entwicklung von Methoden und Modellen zur Umsetzung des IEB-Konzepts geschaffen.Unter Berücksichtigung der Anforderungen des IEB-Konzepts wird eine Prozessmodellierungssprache entwickelt, die die Integration von Ertrags-und Risikomanagement erlaubt.Eine erste Evaluation hat die Umsetzbarkeit der entwickelten Sprache in einem Modellierungswerkzeug gezeigt.AbstractThe development of models and methods is a vital element of design science in information systems research. In this paper a formal process modeling language is developed which incorporates IEB (Integrated Enterprise Balancing)/4R (Risk, Return, Regulation, Reporting) requirements formulated by Faisst and Buhl [FaBu05]. This is realized through the inclusion of 4R elements and 4R relations into the new 4R process modeling language. An evaluation of the process modeling language with regard to the assessment criterion “feasibility of implementation” was successfully executed using the meta modeling platform ADONIS. For that purpose the ADONIS modeling language for business processes (ADONIS BPMS) was extended with additional 4R modeling elements. Furthermore a new model type as well as required classes and relation classes have been developed which enable the connection of the 4R process modeling language to the research results of the above mentioned contribution.

Entwicklung eines Bezugsrahmens für Konstruktionsforschung und Artefaktkonstruktion in der gestaltungsorientierten Wirtschaftsinformatik

Die deutschsprachige Wirtschaftsinformatik (WI) versteht sich primar als eine konstruktionsorientierte Forschungsdisziplin, die auf die Gestaltung von Informationssystemen (IS) fokussiert (Lange 2006, S. 25 ff., Wilde u. Hess 2007, S. 280, Becker et al. 2008, S. 6).1 Primares Gestaltungsziel ist dabei die Nutzlichkeit, d. h. die konstruierten Artefakte (z. B. vom Typ Modell oder Methode) sollen konkrete, relevante Probleme der Informationssystem- Verwendung losen (Becker u. Pfeiffer 2006, S. 2, Wilde u. Hess 2007, S. 281).

Internetressourcen zu IT/Business Alignment

AbstractIT/Business Alignment IT/Business Alignment has become a key issue for many companies. Therefore a lot of companies, institutions and universities have published documents about this topic. This paper is intended to give an overview of these resources found in the Internet.

Realization approaches of customer relationship management – a design science research contribution to support the construction of situational CRM artifacts

In this paper, customer relationship management (CRM) is focused as one particular field of application for design science research (DSR) In managerial practice, it can be observed that CRM is approached differently by diverse organizations; moreover, the need for adaptable (“situational”) models and methods in support of CRM (so-called “CRM artifacts”) is postulated both in scientific theory and in practice The paper at hand aims at contributing to this field by reporting on the results of an exploratory analysis Based on our empirical evidence, we propose to differentiate between four distinct realization approaches of CRM: (1) initial CRM; (2) IT-focused CRM; (3) mature CRM; (4) selective CRM Each of these approaches is characterized by a unique vector of realization degrees with respect to four CRM design factors and represents an exemplary, generalized way of how organizations deal with CRM These insights are particularly useful for the construction of situational CRM artifacts within DSR.

Teradata University Network — Ein Portal zur Unterstützung der Lehre in den Bereichen Business Intelligence, Data Warehousing und Datenbanken

KernpunkteDie gestiegene Bedeutung von Business Intelligence und Informationslogistik für den Geschäftserfolg von Unternehmen erfordert eine zeitgemäße, realitätsnahe Ausbildung von Studierenden. Dieser Beitrag präsentiert das Teradata University Network (TUN) — eine Plattform, die Lehrende bei der praxisnahen Ausbildung in diesen Bereichen unterstützt.TUN wird von Wissenschaftlern und Unternehmen gemeinsam betrieben um eine praxisnahe Ausbildung der Studierenden in den Bereichen Business Intelligence (BI) und Informationslogistik zu unterstützen.TUN unterstützt die Erstellung von Präsenz-und Selbststudiumsangeboten u. a. durch Bereitstellung von Lehrplänen, Artikeln, Softwareübungen und Fallstudien.TUN ermöglicht den kostenfreien Zugriff auf kommerzielle BI-, Data Warehousing-und Datenbank-Software (ASP-Modell).AbstractBusiness intelligence and information logistics have become a part of teaching curricula in recent years due to their importance for companies and the request for adequately trained graduates. Since these fields are characterized by a high amount of software and methodology innovations, teaching materials and teaching aids require constant attention. Teradata, a division of NCR Corp., has teamed up with lecturers and researchers to build and run a portal to support teaching business intelligence and information logistics. This article describes how faculty can use the Teradata University Network to prepare and run courses by reusing teaching materials and running state-of-the-art, commercial software provided in an ASP model.