Annachiara Longoni

When does lean hurt? – an exploration of lean practices and worker health and safety outcomes

Abstract This research takes a first step toward a more complete understanding of the effects of lean production on both operational and worker health and safety performance. Previous operations management literature considered only the operational performance implications of lean while previous safety literature considered only the worker health and safety implications of lean. This research considers both perspectives by providing empirical evidence on the impact of lean on operational and health and safety performance. Results from 10 case studies show that the adoption of lean practices and or an overall lean philosophy has a positive impact on operational and health and safety performance. However, there are some nuances in the role of individual practices associated with lean. The plants with the worst operational and health and safety performance in the sample were those that adopted just-in-time practices without human resource and prevention practices. The results show how both the social and technical components of lean are required for lean to have positive operational and health and safety impacts.

Environmental and social sustainability priorities: Their integration in operations strategies

Purpose – Environmental and social sustainability are becoming key competitive priorities for companies, but the way in which they are integrated in operations strategies remains an open issue. The purpose of this paper is to determine whether established operations strategy configuration models (i.e. price-oriented, market-oriented and capability-oriented models) are modified to include environmental and social priorities and whether different operations strategy configuration models are equally successful in the short and long term. Design/methodology/approach – Analyses were performed using data from the International Manufacturing Strategy Survey (2009), including companies in the assembly industry in 21 different countries. According to previous studies, cluster analysis of competitive priorities and ANOVA analysis of the business strategy and short- and long-term performance were performed. Findings – The results show that traditional operations strategy configuration models are slightly modified. M...

The impact of country culture on the adoption of new forms of work organization

Purpose – This paper aims at understanding the relationship between the adoption of new forms of work organizations (NFWOs) and measures of country impact, in terms of national culture and economic development.Design/methodology/approach – The adoption of NFWO practices is measured through data from the fourth edition of the International Manufacturing Strategy Survey, while Hofstedes measures are adopted for national culture, and gross national income (GNI) per capita is used as an economic development variable. Multivariate linear regression is applied to investigate relationships, using company size as a control variable. A cluster analysis is utilized to identify groups of countries with similar cultural characteristics and to highlight different patterns of adoption of NFWO practices.Findings – The authors show that it is possible to explain different patterns in the adoption of NFWO practices when considering company size and cultural variables. GNI is instead only significant for some practices an...

Cross-functional executive involvement and worker involvement in lean manufacturing and sustainability alignment

Purpose – Lean manufacturing has been demonstrated to increase operations and economic performance, but its alignment with environmental and social sustainability is unclear. The purpose of this paper is to understand how cross-functional executive involvement and worker involvement, in the formulation and implementation of the operations strategy, support the strategic alignment of lean manufacturing and sustainability. Design/methodology/approach – An inductive case study methodology was employed. Such theoretical elaboration is appropriate when extending existing theory (i.e. operations strategy theory and sustainability development theory). Evidence was drawn from ten cross-industry case studies. Within and cross-case analyses were performed. Findings – The results demonstrate that cross-functional executive involvement and worker involvement positively affect the strategic alignment of the lean manufacturing statement and bundles (just-in-time, total quality management, total preventive maintenance, ...

A nuanced view on supply chain integration: a coordinative and collaborative approach to operational and sustainability performance improvement

Purpose – This paper aims to report the results of an empirical study examining the operational, environmental and social sustainability performance impact of supply chain integration (SCI) width and depth in the form of coordinative and collaborative SCI. Design/methodology/approach – A questionnaire was sent to operations managers located in India. The data collection effort was part of the International Manufacturing Strategy Survey. Following the approaches by Frohlich and Westbrook (2001) and Schoenherr and Swink (2012), cluster analysis and analysis of covariance methods were conducted. Findings – This study supports previous studies proposing that wider SCI including customers and suppliers positively impact on performance. The authors also shed light on previous contradictory results, illustrating that different level of SCI depth (i.e. coordinative and collaborative practices) lead to different operational and sustainability performance outcomes. Thus, challenging the view of the general SCI-perf...

Effective eProcurement implementation process

As eProcurement is gaining popularity in business practice, researchers as well as practitioners have addressed the need of defining a proper eProcurement implementation strategy. This article aims to build an eProcurement implementation framework, which considers the main variables that have an impact on the eProcurement success and the links among them. The goal is to identify the main decisions that companies should take during the three principal phases of the eProcurement adoption (pre-implementation; implementation and post-implementation). Six case studies at different levels of eProcurement adoption have been used to identify the peculiarities of each phase of the process and to provide contingent guidelines.

Chapter 4 Can Technology Enable Sustainable Effectiveness in Health Care Delivery? Some Lessons from a Rehabilitation Hospital

Purpose – This chapter examines the impact of technology on sustainable effectiveness by focusing on the dynamic synchronization between the technical and the social subsystems at the Villa Beretta Rehabilitation Hospital (VBRH) and illustrates that technology can trigger and enable sustainable health care organizations. Design/methodology/approach – The case study of VBRH relies on several data sources. They include interviews with key informants (VBRH executives, health care professionals, and technology suppliers), follow-up e-mails and phone conversations, direct observations of actors’ behavior, and notes of processes in action and archival data, such as patient pathway protocols, technical information systems documentation, performance and managerial reports, and administrative guidelines. Findings – VBRH was capable to dynamically synchronize the social subsystem with the continuous innovation of the technical subsystem. This capability enabled sustainable effectiveness in three main areas. First, the correct alignment between technology and professionals’ practices and behaviors improved triple-bottom-line performance by promoting a more conscious use of the environmental, social, and financial resources. Second, technology-based initiatives promoted research-oriented plans of action that nurtured a culture of change and continuous improvement. Third, technology facilitated the extension of the research and operation networks that generated new ideas and initiatives for achieving sustainable effectiveness. Additionally, evidence from VBRH demonstrated that organization design, change management, and learning mechanisms are essential when institutionalizing new technology that requires the disruption of current professional practices and individuals’ behavior. Originality/value – Previous contributions about sustainable effectiveness in health care failed to unveil and frame the complexity of dynamic synchronization between the technical and the social subsystems that is at the core of the sustainability of health care delivery. This chapter provides new insights that pave the way for a deeper-level understanding of the role that technology plays in sustainable effectiveness dynamics and outcomes in health care delivery. The chapter illustrates how different groups of technology contribute to sustainable effectiveness and the mechanisms that make them work.

Human resource and customer benefits through sustainable operations

Purpose Sustainable operations are increasingly part of firms’ competitive strategies. Research widely investigates the relationship between sustainable operations and competitive advantage, considering financial performance as a dependent variable, and shows controversial results. The purpose of this paper is to operationalize competitive advantage as internal and external intangible benefits, such as human resource (HR) and customer benefits. HR benefits concern the deployment of a workforce pursuing a firm’s goals and strategy; customer benefits concern the improvement of a firm’s relationship with its customers. Design/methodology/approach Empirical results are provided in an analysis of data from a survey conducted on a sample of 107 Italian firms in the food industry. A single industry and country are selected to avoid possible differences in regulations and in operations processes. Structural equation modelling is used to test hypotheses relating sustainable operations to HR and customer benefits. Findings The authors distinguish between green and social operations practices. Green operations practices directly impact customer benefits but not HR benefits. Social sustainable operations practices do not directly impact customer benefits but instead have a direct impact on HR benefits. Hence, through HR benefits, they have an indirect impact on customer benefits. Practical implications The authors provide results showing to operations managers that both green operations and social operations are crucial to obtaining customer benefits. Social operations do this by enhancing HR benefits. Green operations instead are not positively related to HR benefits. Originality/value This research serves as an original contribution to the sustainable operations literature in two ways. First, from a resource-based perspective, the relationship between sustainable operations, HR benefits, and customer benefits is proposed and tested. Such benefits are also shown to be interrelated based on the service profit chain model. Second, green and social operations practices are analysed separately providing a nuanced view of benefits related to sustainable operations.

Alternative uses of temporary work and new forms of work organisation

The purpose of this study is to investigate the relationship between the use of temporary workers and the adoption of new forms of work organisation (NFWO) in production. This study aims to understand to what extent these two forms of human resources flexibility are synergic or mutually exclusive. In order to answer this main goal, we discuss different levels of temporary workers adoption in relation to different levels of use of NFWO, the level of integration of temporary workers within the overall production organisation and the joint and synergistic use of NFWO and temporary work. Evidence drawn from seven case studies in manufacturing plants in northern Italy is provided. Results highlight that, according to the characteristics of the production process, temporary workers and NFWO are not mutually exclusive, that temporary workers can be integrated with other workers in the shop floor, and that NFWO can also be adopted for temporary workers. In addition, NFWO has been proven to be a key enabler to integrate temporary workers within the organisation, thus showing an important synergistic effect between the two human resource flexibility practices.

How does uncertainty affect workplace accidents? Exploring the role of information sharing in manufacturing networks

The purpose of this paper is to assess the influence of uncertainty on workplace accidents at the plant level. Furthermore, this study explores such relation in complex settings (i.e. manufacturing networks) and assesses whether or not information sharing in such environments can reduce the potentially negative impact of uncertainty on accidents.,To assess the relationships between uncertainty, accidents and information sharing the authors utilise cross-country survey data collected through the sixth iteration of the International Manufacturing Strategy Survey. The authors conceptualise workplace accidents through production time lost due to accidents. Furthermore, the authors conduct multiple regression analyses to test the hypotheses.,Results suggest that procurement, production, and demand uncertainties do indeed lead to an increase in workplace accidents at the plant level. Furthermore, the negative impact of uncertainty can be significantly reduced through information sharing.,This study represents a comprehensive attempt to simultaneously assess the impact of uncertainty on workplace accidents at the plant level and the possible moderating impact of information sharing.